登入有自動起步
Knowledge Base · Help Center · AI grounding

Answers customers can find. Knowledge your AI can trust.

Create, organize and govern one approved knowledge source. Publish it through a branded Help Center in any of OpsIQ’s 40 languages, surface the right articles inside your customer portal, and ground Chat, Tickets and Writing in the same version of the truth.

有自動起步 See the knowledge workflow
40 supported languagesOne governed sourcePublic or internalSearch gaps become work
Approved source · version 12
Published to Help Center
有活 Knowledge lifecycle · one approved source 草案Reset a password 复核Sources checked PublishedVersion 12 · Public HELP CENTERSearch result CHAT AIAnswer + source TICKETSuggested article
40languages available across OpsIQ
1approved source for customers, agents and AI
Draft → Liveclear article and locale publishing states
Search + SEObranded Help Center, sitemap and canonical pages
Create and govern knowledge

From first draft to approved answer, every state is visible.

Write manually or start with Article Studio. Organize by category, preview the rendered article, keep public and internal knowledge separate, and retain version history so the served answer never becomes a mystery.

OpsIQ · Help Center · ArticlesSaved
ARTICLEReset your account password
草案預覽出版
H1H2BI連接( C)列表相片代碼

Reset your account password

If you cannot sign in, request a secure reset link from the login page.

Before you begin

Use the email address connected to your account. The link expires after one use.

TipYour existing sessions stay protected until the password change completes.
01

Write with control

Generate, review, refine and publish. AI can accelerate the draft; the operator decides what becomes approved knowledge.

02

Keep a clean history

Article versions preserve what changed and when, so editors can inspect prior content and restore the right answer.

03

Separate public from internal

Publishing and public visibility are explicit. Internal knowledge does not silently appear in the customer Help Center.

Organize and retrieve

Structure it the way customers think. Retrieve it the way they ask.

Design category navigation, feature the guides that matter and give customers fast search plus built-in AI Search Assistance. It can compose answers from published knowledge, understand typos, respond in the visitor’s language and offer a support request when no good answer exists.

  • Categories, nested navigation and featured articles
  • AI Search Assistance or matching-articles-only mode
  • Related content and comfortable article reading layouts
  • No-result searches captured as content opportunities
One approved source for every AI surface

Publish once. Ground every support answer.

The same approved article can answer a visitor, support an agent handling a ticket and help your team draft content. When knowledge is missing, OpsIQ records the question instead of hiding the gap.

APPROVED ARTICLEReset your account passwordVersion 12 · English sourcePublic · indexed
01CLIENT CHAT AI有底稿的答案Source article attached
02TICKET COPILOTSuggested replyMatching passage visible
03OPSIQ WRITINGConsistent contentSame approved policy
!NO SAFE ANSWERKnowledge gapQuestion enters review queue
A Help Center that feels like your product

Your knowledge, inside a premium customer experience.

Publish a searchable Help Center under your own identity. Shape its home, category, search and article-reading experiences; use your own domain; control navigation and appearance; and let customers rate whether an answer actually helped.

Your domainUse a verified custom domain with your logo, colour, type and navigation.
讀取Responsive article layouts, related content and reading controls.
發現Search, categories, popular and featured content.
量度Views, searches, helpful votes and no-result behavior.
Knowledge Base and customer portal

One customer journey. Clear product ownership.

The portal belongs to Ticket System. Knowledge Base and Help Center own articles, search, language and translation. Portal Studio places and styles knowledge components without creating a second content store.

CONTENT AUTHORITY

有知能基站.

  • Articles and categories
  • Search and related content
  • Languages and translations
  • Publishing and feedback
Approved source
Supplies knowledgeOne direction
PRESENTATION AUTHORITY

Portal Studio

有能幫上忙的活兒?Search approved articles…Recommended before submission
Places and styles components
Presents insideNo content copy
TICKET EXPERIENCE

Customer portal

  • Submit a request
  • Request history and replies
  • Signed-in account access
  • Suggested Help Center answers
Portal belongs to Tickets
No duplicate library.Edit an article or translation once in Knowledge Base; every permitted Help Center and portal placement reads that authority.
Multilingual knowledge

Offer knowledge in the language your customer chose.

OpsIQ is available in 40 languages. Select the Help Center languages you offer, track translation state per article, review before publishing, retranslate when the source changes and present only enabled, published locales to customers.

40OpsIQ languages
4RTL-ready layouts
1governed source
  • 01Customer choice persistsSearch and content follow the selected locale.
  • 02Every state stays visibleSource, translated, review and published stay distinct.
  • 03Only approved locales go liveEnabled and published languages reach customers.
Analytics, feedback and content gaps

See what customers searched, found and still needed.

Connect every search and article response to an editorial next step. See no-result searches, missed AI questions, article engagement, helpfulness and stale content—then turn the strongest signals into prioritized knowledge work.

ARTICLE VIEWS有被追蹤Filter by period
SEARCHES有被追蹤Public + widget
HELPFUL VOTESPer articleMinimum-vote guard applied
CONTENT GAPSPrioritizedReady for review
Search intelligenceLast 30 days
reset password84Article opened
invoice receipt53Article opened
change account owner21No result
merge two workspaces12Missed question
Knowledge gap queuePrioritized
21 searches · 4 AI missesHow to change an account ownerDraft from real questions
12 searches · 3 ticketsMerge two workspaces safelyNeeds product-owner input
Draft opened from real searches
Opening draft…Draft ready
Bring your knowledge with you

Import carefully. Organize once. Improve continuously.

Preview supported imports before saving, choose the articles you want, publish the Help Center, connect approved knowledge to AI and use real gaps to guide the next update.

  1. 1Preview the sourceRead the existing hierarchy and articles without publishing.
  2. 2Select and importChoose the real content you want to bring across.
  3. 3Organize and reviewConfirm categories, visibility, language and article quality.
  4. 4Publish and connectLaunch the Help Center and ground permitted AI surfaces.
  5. 5Close the gapsUse searches, feedback and missed questions as the editorial queue.
有自動起步 Read the Help Center guide
有花有花相干

Knowledge Base, 有接通了.

The important distinction is simple: Knowledge Base owns the content; Help Center publishes it; Portal Studio presents it; Ticket System owns the customer portal.

The Knowledge Base is the governed article library. The Help Center is the branded, searchable customer experience that publishes approved public articles from that library.
No. Portal Studio controls presentation and placement. Knowledge Base and Help Center remain the content, language and translation authority, so there is no duplicate article store to drift out of sync.
Yes. Only articles you publish and make public appear in the Help Center. Internal and unpublished knowledge remains available only to the permitted operator and AI workflows.
Yes. OpsIQ can preview imports from a URL or supported platform, preserve real article structure where available, and lets you select what to import before anything is saved.
Yes. Approved knowledge can ground Client Chat AI, ticket reply assistance and OpsIQ Writing, with source context and missed-question capture when the answer is not available.
You choose which languages to offer and publish. OpsIQ tracks translation progress and article availability per locale, and only enabled, published Help Center languages are shown to customers.
準備好了 ，

Turn every approved answer into a better customer experience.

Create the knowledge once, publish it in the languages you choose, ground every support surface and keep improving from the questions customers actually ask.

有自動起步 有話要說 就去跟銷售商談