Triggers
Events such as visitor scored, ticket created, chat handoff, survey submitted, payment failed or custom platform event.
Give OpsIQ a clear map of your platform: what events happen, what actions are allowed, what data is safe to read, and what must be approved before execution.
A developer defines triggers and action schemas. A staff member asks OpsIQ in plain language. OpsIQ prepares the right payload, explains what it will do, and waits for confirmation when the action is sensitive.
OpsIQ is designed to work outside one specific platform. Use the API, webhooks, trigger definitions and action schemas to teach OpsIQ how your own system works.
Events such as visitor scored, ticket created, chat handoff, survey submitted, payment failed or custom platform event.
Describe what the action does, required fields, permission level, confirmation rules and API endpoint.
Use signed payloads, private keys, allowed domains, roles and audit logs.
Tell OpsIQ when to suggest, ask clarification, route, draft, notify or prepare action cards.
Send sample payloads, preview action output and refine before production.
Give developers clear examples for chat, tickets, leads, analytics, notices and operations.
Create triggers and action definitions so OpsIQ can understand your backend and help staff work through AI.