Live chat
Premium AI chat that identifies the visitor, answers from your knowledge base, and hands off to a human with full context.
40supported locales
2,415registered API actions
69least-privilege API scopes
57connector capability types
Engage
Meet visitors the moment intent appears, and convert it.
Voice, video & co-browse
WebRTC calls and screen-share right inside the chat widget, with agent whisper notes.
Promotion Studio
Visual builder for pop-ups, bars, slide-ins and full-screen campaigns: ~24 blocks, targeting, A/B, coupons, lead capture.
Sell
An AI-first CRM with four agents that does the busywork.
CRM Command Center
Your daily briefing: pipeline, tasks due, and an AI "what to do next" approve-queue.
Pipeline & deal coaching
Drag-and-drop deal board where every risk signal cites the ticket, chat or email it came from.
Four AI agents
Steward, Prospector, Retention and Analyst, governed by a Trust Dial: Manual, Copilot or Autopilot.
Commerce
Explore Commerce A native online store, and the same catalogue selling through chat, social channels and connected platforms.
Native Storefront
Products, variants, media, themes, block-built pages, promotional panels, menus and a checkout, on your own address.
Selling through chat & social
The server, not the model, prices the order and signs the confirmation card. Only the customer's confirmation on that card creates an order.
Payments & ways to pay
Certified gateway packages plus cash on delivery, pay on collection and pay in store, each with its own conditions.
Support
Tickets, chat and email in one inbox with full history.
Admin Chat AI
Ask live billing, ticket, CRM and workspace questions, then run available actions through permission, validation, confirmation and audit controls. Connected-server tools remain separately governed.
Tickets & SLA
Departments, priorities, business-hours SLA, and routing: round-robin, least-busy or skill-based.
Inbox Copilot & triage
AI drafts replies and auto-classifies priority, sentiment, intent and department.
Know
Every visit, session and ranking, explained by AI.
Visitor intelligence
Real-time tracking with sessions, geo, device, source and identity resolution.
Session replay
Timeline playback of clicks, scroll and form interactions, with sensitive fields masked.
Live feed
See who is on your site this second and what they are doing, updating live.
People
Explore PeopleOS HR Hire, onboard, run, grow and govern your team, with AI a person can always overrule.
Recruiting
Requisitions, approvals, job postings, a candidate pipeline, accommodations and appeals, with job boards through certified connectors.
AI screening review & structured interviews
Shadow-mode screening with evidence and corrections, interview plans with score anchors, sandboxed AI sessions a person can take over at any moment.
Offers & onboarding
Sealed salary bands, four-eyes offer approvals, background checks, then onboarding journeys where progress is measured from evidence, not asserted.
Every surface, in full
Nineteen surfaces. One customer record.
Each one below is a product in its own right with its own page. They share a timeline, an AI memory and one action model, which is the whole reason they are worth having together.
Revenue
A pipeline that tells you what it needs.
Deals move on a board, four specialist agents work the busywork behind them, and every risk signal cites the ticket, chat or email it came from.
- Four agents, one dialSteward, Prospector, Retention and Analyst, each running at Manual, Copilot or Autopilot.
- Coaching with evidenceEvery warning links to the conversation that produced it, so nobody argues with the score.
- Forecast you can auditWeighted commit and best case, with accuracy tracked against what actually closed.
Live
People
The other half of the business, on the same layer.
Hiring, onboarding, time and leave, payroll reconciliation, performance and an employee portal, on one dated record a person can always overrule.
- From requisition to first dayApprovals, a candidate pipeline, sealed salary bands, four-eyes offers, then onboarding measured from evidence.
- AI that stays in shadowScreening runs with its reasoning shown and its corrections kept. A person signs everything that matters.
- Governed by constructionRegistered tools with a risk class, budgets, breakers, run replay and a sealed case vault.
Live
Conversation
Eight ways in. One conversation.
Website chat, WhatsApp, Messenger, Instagram, Telegram, LINE, SMS and X arrive in the same inbox, answered by the same AI from the same approved knowledge.
- It knows who is askingA signed identity token matches the visitor to their account, and it reads only the fields you permitted.
- Grounded, or silentAnswers come from your knowledge base. What it cannot answer becomes a logged gap, not a guess.
- Handoff that holdsYour team gets the thread, the files and the language, and the AI stays useful while the customer waits.
Live
Commerce
A shop you own, selling inside the chat.
A native storefront on your own address, and the same catalogue selling through conversations. The server prices the order and signs the card.
- The assistant never sets a priceIt searches and explains. The server quotes, signs the confirmation card, and only your customer creates the order.
- Paid however they payCertified hosted gateways, plus bank transfer, cash on delivery, pay on collection and pay in store.
- Or keep the store you haveWooCommerce, Shopify, WHMCS, BigCommerce, Magento and more, each doing only what its contract declares.
Live
Engage
Reach out at the right moment.
Pop-ups, bars, slide-ins and full-screen campaigns built from blocks, aimed by behaviour, and measured against a variant that did it differently.
- Built, not templatedAround two dozen block types, premium design variants, and placement, trigger and motion you choose.
- Aimed by what they didPage, time on page, returning visitor or scroll depth, with cooldowns and a per-visitor cap.
- Proven against a controlLive A/B with the reply rate of each variant in front of you.
Live
Search
Why you rank, and what to do about it.
Crawls, rank tracking, backlinks and competitors, read by an analyst that explains the movement instead of listing it.
- Crawl that finds the real faultBroken links, thin pages, duplicate titles and the technical debt behind a drop.
- Ranks over timeKeyword positions tracked with the competitor set beside them, not in a separate tab.
- An analyst, not a chartIt says what moved, why it probably moved, and the next thing worth doing.
Live
Operations
Ask your company a question.
A command centre for your team that reads live billing, tickets, CRM and workspace data, and runs governed actions through permission, confirmation and audit.
- It answers from the real recordsNot a summary someone exported last week.
- Every write is proposed firstValidated input, role and workspace checks, a confirmation step, and an idempotent run.
- Tamper-evident afterwardsWho asked, who approved, what changed, appended to a chain that cannot be quietly edited.
Live
Feedback
The score, and the sentence behind it.
CSAT, NPS and post-resolution prompts, with AI reading the free text so a number always has a reason attached.
- Asked at the right momentAfter a resolution, in the same thread, in the customer's language.
- Themes, not word cloudsThe recurring complaint named in plain words, with the responses that make it up.
- Detractors get a route backA low score can open the follow-up rather than sit in a report.
Live
Team
From a team signal to the evidence.
Workload, response and resolution, SLA, CSAT, reopen rates and conversation quality, with the record behind every number one click away.
- Fair workload, visiblyWho is carrying what, right now, rather than at the end of the month.
- Coach with the transcriptMove from a rollup into the chats and replies that produced it.
- Recognition that is governedReward balances and payouts stay with authorised owners, and AI teammates are excluded.
Live
Support
A queue that knows what is late.
Departments, priorities, business-hours SLA and routing, with an Inbox Copilot drafting the reply and a portal your customers submit from.
- Routed the way you workRound-robin, least-busy or skill-based, with a catch-all that nothing falls past.
- SLA on business hoursClocks that stop overnight and at weekends, because your customers know when you are open.
- Drafted, then readThe Copilot proposes the reply and classifies priority, sentiment and intent. A person sends it.
Live
Knowledge
The answer once, everywhere it is needed.
Governed articles and a multilingual Help Centre that the AI answers from, with the questions it could not answer coming back as gaps.
- One source, many surfacesThe same article grounds the chat, the portal, the Help Centre and search.
- Forty languagesCustomer-facing content translated and cached, with the original always preserved.
- It tells you what is missingEvery unanswered question is logged as a content gap with the wording people actually used.
Live
Intelligence
Who is on the site, and what it means.
Visitor intelligence, live sessions, geography, leads and conversion, read together rather than in five dashboards that disagree.
- Live, not yesterdaySessions as they happen, with the journey that led to them.
- Intent, not just trafficPricing visits, return visits and checkout starts surfaced as leads worth a follow-up.
- Honest about gapsWhere a range cannot answer a question you get a dash and a reason, never a confident nought.
Live
Privacy
A banner that actually enforces.
A consent studio that blocks what was refused, a ledger of who agreed to what and when, and a DSAR workflow that produces a real answer.
- Refusal has teethDeclined categories stay blocked rather than being recorded and ignored.
- A ledger, not a cookieEvery decision dated and kept, so you can show what was consented to.
- DSAR that completesRequests tracked to an export or an erasure, with the evidence retained.
Live
Writing
Drafts in your voice, not a robot's.
Replies, ticket drafts, articles, announcements and support content, written against your tone and your knowledge rather than a blank prompt.
- It starts from your materialGrounded in your articles and the thread it is answering, so the facts are yours.
- Tone you set onceFormality, length and house style applied consistently rather than remembered by each agent.
- Always a draftNothing reaches a customer without a person reading it first.
Live
Automation
Your systems, on the same events.
Triggers, action endpoints and signed deliveries, so what happens in OpsIQ reaches the rest of your stack in a form it can trust.
- Signed, not just sentHMAC signatures on every delivery, so the receiver can prove it came from you.
- Retries that do not duplicateIdempotency keys and a deterministic event id, so a replay updates rather than doubles.
- Actions both waysYour endpoints become actions the AI can propose, under the same permission model.
Live
Email
The inbox becomes the queue.
Inbound mail turns into tickets, AI drafts the reply, and transactional and broadcast sending runs from the same authenticated domain.
- Mailbox to ticketThreads, attachments and the sender identity carried into the queue intact.
- Authenticated properlySPF and DKIM set up so your mail arrives instead of being filed as spam.
- One template systemTransactional and broadcast share the layout, so nothing goes out looking like a different company.
Live
Trust
Access that fails closed.
Two-factor, OIDC single sign-on, SCIM provisioning, IP blocking and an audit trail, with permission checked at the route rather than in the interface.
- One auth invariantEvery administrative route passes the same guard, so a new page cannot be accidentally open.
- Joiners and leaversSCIM provisioning and de-provisioning, so access ends when employment does.
- Evidence, afterwardsAn audit trail of who did what, kept in a form you can hand to someone else.
Live
Multi-site
Every client site, one workspace.
Connect websites and platforms into a single OpsIQ workspace, each isolated by its own key, each reportable on its own.
- Isolated by constructionEvery site has its own key, widget and data. A workspace id is not a licence to read.
- One seat, many clientsOperate every site from one admin instead of logging in and out all day.
- White-label reportingClient-facing reports with your branding, not ours.
Live
Connectors
A contract, not an integration.
WHMCS, Stripe, Shopify, WordPress, Slack, Zendesk and more, plus a published contract and conformance tooling for whatever you build yourself.
- Declared capabilitiesA connector does what it declares and nothing else, checked against its own action manifest.
- Signed packagesEvery file hashed and the package signed, so an edited connector stops verifying.
- Run the conformance yourselfThe same commands we run, in your terminal, before you ship.
Live
Compare
What you stop paying for once OpsIQ is in.
OpsIQ replaces the bundle most teams cobble together: typical mid-stack pricing for ~5,000 monthly visitors and a small team.
| Capability | Typical stack | OpsIQ |
|---|---|---|
| Live chat + AI | $70–$150 / mo | Included |
| Help-desk / ticketing | $50–$120 / mo | Included |
| CRM + sales automation | $80–$300 / mo | Included |
| Pop-ups / promotions | $40–$120 / mo | Included |
| SEO / rank tracking | $99–$300 / mo | Included |
| Analytics + session replay | $30–$120 / mo | Included |
| Email + web push | $30–$90 / mo | Included |
| Cookie consent / GDPR | $20–$60 / mo | Included |
| Safe AI actions + audit trail | — | Built in |
Engagement & growth · in depth
The growth toolkit, under the hood.
Guided tours, in-app announcements, web push and a metric builder, each far deeper than the headline.
Guided tours
Walk new users through, step by step.
A visual tour designer with a real spotlight on any element you pick by CSS selector, themed speech bubbles, and an animated halo ring that draws the eye. Choose from 12 design presets or build your own.
- 12 presets, custom emoji, image, alignment and bubble side per step
- Progress as a counter, dots, a bar, or hidden
- Pop, fade, slide or bounce entrance animations + optional back button
- Overlay blur (0–12px) and opacity (0–90%) to focus attention
- Auto-trigger via proactive rules: fire a tour when a visitor matches
- Engagement analytics: starts, completions and per-step drop-off funnels
Live
In-app announcements
A changelog in the bell, no email blast.
Drop release notes, maintenance notices and offers straight into the widget bell. 12 one-click design presets, markdown formatting, and a CTA you can measure.
- 12 design presets · card shapes: classic, card, gradient, glass, stripe
- Markdown: bold, italic, links, code and lists
- Emoji crown and a custom header title & colours
- Audience targeting: everyone, logged-in, new, or a CRM segment
- Page rules by URL substring & scheduling with start/end windows
- Read tracking: read count and CTA click-through rate
Live
Custom dashboards
Build the view that matters to you.
A drag-and-drop metric builder on a 4-column grid. Drop in tiles, line and bar charts and text blocks, swap date ranges instantly, share with the team and export to PDF.
- Widget types: tiles, line, bar and text
- Date presets: today, 7-day, 30-day, 90-day, one click
- Share with all admins; creator keeps edit control
- Print-to-PDF export for stakeholders
- Conversion goals: 5 attribution models, $ value, attribution windows 1–3650 days
- Scheduled email reports: daily/weekly/monthly with chosen metric sets
Live
Full feature list
Everything in Engagement & growth extras.
Every capability, grouped. ★ marks a stand-out.
| Feature | What it does |
|---|---|
| Guided tours | |
| Guided Tours ★ | Step-by-step walkthroughs with a spotlight and speech bubbles: 12 designs or build your own. |
| Tour Engagement Analytics NEW | Completion rates and per-step drop-off funnels. |
| Tour Triggering via Proactive Rules NEW | Auto-trigger a tour the moment a visitor matches a rule. |
| Tour Step Customization NEW | Target any element by CSS selector, with emoji, image, alignment and bubble side. |
| Tour Progress Styles NEW | Counter, dots, bar, or hidden. |
| Tour Animation Styles NEW | Pop, fade, slide or bounce entrance. |
| Tour Back Button NEW | Let visitors revisit previous steps. |
| Tour Spotlight Halo Ring NEW | An animated halo, custom colour, draws attention to the highlight. |
| Tour Overlay Blur & Opacity NEW | 0–90% opacity and 0–12px blur to focus attention. |
| Announcements | |
| Announcements (In-App) ★ | Post to the widget bell, no email needed. |
| Announcement Design Presets ★ NEW | 12 one-click designs. |
| Announcement Markdown Support NEW | Bold, italic, links, code and lists. |
| Announcement Read Tracking NEW | Read count and CTA click-through rate. |
| Announcement Audience Targeting NEW | Everyone, logged-in, new visitors, or a CRM segment. |
| Announcement Page Rules NEW | Show only on URLs that match a substring. |
| Announcement Scheduling NEW | From/until windows or always-on. |
| Announcement Card Shapes NEW | Classic, card, gradient, glass or stripe. |
| Announcement Emoji & Header NEW | Emoji crown plus a custom header title and colours. |
| Web push | |
| Push Notifications (Web Push) | VAPID-signed browser push with a hero image and badge. |
| Push Campaign Analytics NEW | Subscriptions, delivery and CTR per campaign. |
| Push Action Buttons NEW | Up to 2 custom URL buttons per push. |
| Push Require-Interaction NEW | High-priority mode: stays until dismissed. |
| Push Audience Filtering NEW | All, new, returning, or a segment. |
| Push Page Rule Targeting NEW | Target by subscribe page or domain. |
| Growth & analytics | |
| Custom Dashboards (Metric Builder) ★ NEW | Drag-and-drop metric dashboards on a 4-column grid, with sharing and PDF. |
| Dashboard Widget Types NEW | Tiles, line, bar and text widgets. |
| Dashboard Date Presets NEW | Today, 7d, 30d, 90d, swapped instantly. |
| Dashboard Sharing & Permissions NEW | Share with all admins; the creator keeps control. |
| Dashboard Export to PDF NEW | Print-to-PDF for stakeholders. |
| Conversion Goals (Attribution) ★ NEW | Turn any activity into attributed revenue across 5 models, with a webhook fire. |
| Conversion Attribution Windows NEW | 1–3650 days to match your sales cycle. |
| Conversion Goal Quick-Start Presets NEW | Stripe, demo, signup and subscription templates. |
| Conversion Linked-Only Filter NEW | Platform clients only, for upsell and renewal goals. |
| Scheduled Reports (Email) NEW | Daily, weekly or monthly email reports to chosen recipients. |
| Scheduled Report Metrics NEW | Pick metric sets: all, support, chat, AI, visitor or agent. |
FAQ
Questions before you switch.
Short answers for teams comparing OpsIQ against a stack of point tools.
No. OpsIQ uses explicit feature entitlements plus finite or unlimited limits for seats, sites, AI, tickets, email, API, connectors and other measured surfaces. The current pricing matrix is the authority for each plan.
Yes. Cloud removes infrastructure work, while self-hosted gives your team control of the installation. The available capabilities and limits still follow the licence and plan attached to that workspace.
Available actions come from a registered catalogue. Governed writes validate input, enforce role and workspace controls, require confirmation where configured, use idempotency protection, and append the result to a tamper-evident audit chain.
The client-chat widget family shares one language gate and can follow the visitor's detected language. Help Center content and customer-portal presentation keep their own governed language workflows, so operator localisation is never confused with customer-facing content translation.
Yes. Start with the surface that removes the most friction, then add other workspaces and capabilities without creating separate customer identities or a disconnected action model.