Knowledge Base · Help Center · AI grounding
Answers customers can find. Knowledge your AI can trust.
Create, organize and govern one approved knowledge source. Publish it through a branded Help Center in any of OpsIQ’s 40 languages, surface the right articles inside your customer portal, and ground Chat, Tickets and Writing in the same version of the truth.
40 supported languagesOne governed sourcePublic or internalSearch gaps become work
Approved source · version 12
Published to Help Center
Nivå
Article Studio · human-governed AI
Brief it once. Shape every detail. Publish only when it is right.
Article Studio turns a topic into one article or a coordinated set of up to twelve in the Knowledge Base workspace. Choose length, tone and category, inspect the rendered result or its HTML, then direct every revision in plain language. Generation is preview-only until an operator approves publication.
ARTICLE 1 OF 3Reset your account password
AI is drafting the article…
Reset your account password
If you cannot sign in, request a secure reset link from the login page.
Before you begin
Use the email address connected to your account. The link expires after one use.
- Open the sign-in page and select Forgot password.
- Enter the email connected to your account.
- Follow the secure link in your inbox.
Still waiting?Check spam, confirm the email address and request one fresh link.
Make the steps clearer and add troubleshooting.
Generate a connected setOne brief can create 1–12 articles with a shared length, tone and destination.
Direct revisions in plain languageAsk AI to shorten, expand, reorganize, change tone or add a missing section, then refine again.
Inspect before anything is savedReview the rendered article or safe HTML, edit the title, skip a draft or start over.
Keep publication human-governedOnly an approved draft is sent to the selected Knowledge Base and becomes usable knowledge.
Organize and retrieve
Structure it the way customers think. Retrieve it the way they ask.
Design category navigation, feature the guides that matter and give customers fast search plus built-in AI Search Assistance. It can compose answers from published knowledge, understand typos, respond in the visitor’s language and offer a support request when no good answer exists.
- Categories, nested navigation and featured articles
- AI Search Assistance or matching-articles-only mode
- Related content and comfortable article reading layouts
- No-result searches captured as content opportunities
Help Center · AI Search AssistancePublished knowledge only
How do I reset my password?Search
1 Customer asks2 Intent understood3 Source verified4 Answer delivered
Intent: account access98% match
How do I reset my password?Verified answer ready
Bla gjennom
Account access 12
Billing & plans 18
Using the platform 46
Sikkerhet 9
3 results · Account access
BEST MATCH · UPDATED TODAY
Reset your account password
Request a secure reset link from the login page. The link expires after one use.
Open article →Why a reset link expires
How one-time links protect account access.
AIAnswer from published knowledgeRequest a secure reset link from the login page. The link expires after one use.View source
✓Grounded in version 121 approved source · updated today
One approved source for every AI surface
Publish once. Ground every support answer.
The same approved article can answer a visitor, support an agent handling a ticket and help your team draft content. When knowledge is missing, OpsIQ records the question instead of hiding the gap.
APPROVED ARTICLEReset your account passwordVersion 12 · English sourcePublic · indexed
Your CompanyGuiderKontaktEN
HOW CAN WE HELP?
Find your answer.
Search the Help Center…⌘ K
ACCOUNT & SECURITY · 4 MIN READReset your account password
Follow the secure reset flow and protect every active session.
Var dette nyttig? Ja NeiLive customer journey
Search the Help Center…How do I reset my password?
Your Company
Find your answer.Search articles…Account & securityBilling & plans
A Help Center that feels like your product
Your domainUse a verified custom domain with your logo, colour, type and navigation.
LesResponsive article layouts, related content and reading controls.
OppdagSearch, categories, popular and featured content.
MålingViews, searches, helpful votes and no-result behavior.
Your knowledge, inside a premium customer experience.
Publish a searchable Help Center under your own identity. Shape its home, category, search and article-reading experiences; use your own domain; control navigation and appearance; and let customers rate whether an answer actually helped.
Knowledge Base and customer portal
One customer journey. Clear product ownership.
The portal belongs to Ticket System. Knowledge Base and Help Center own articles, search, language and translation. Portal Studio places and styles knowledge components without creating a second content store.
Kunnskapsbase
- Articles and categories
- Search and related content
- Languages and translations
- Publishing and feedback
Supplies knowledgeOne direction
Portal Studio
Presents insideNo content copy
Customer portal
- Submit a request
- Request history and replies
- Signed-in account access
- Suggested Help Center answers
No duplicate library.Edit an article or translation once in Knowledge Base; every permitted Help Center and portal placement reads that authority.
Multilingual knowledge
Offer knowledge in the language your customer chose.
OpsIQ is available in 40 languages. Select the Help Center languages you offer, track translation state per article, review before publishing, retranslate when the source changes and present only enabled, published locales to customers.
- 01Customer choice persistsSearch and content follow the selected locale.
- 02Every state stays visibleSource, translated, review and published stay distinct.
- 03Only approved locales go liveEnabled and published languages reach customers.
ARTICLE TRANSLATIONSReset your account password
Selected localesENEngelskSource · version 12Published
FRFrançaisTranslation completeAnmeldelse
NODeutschSource changed · update readyRetranslate
KO한국어Reviewed by MinaPublished
ARالعربيةRTL preview readyAnmeldelse
Translation ready for review
TranslatingReady for reviewPublished
Analytics, feedback and content gaps
See what customers searched, found and still needed.
Connect every search and article response to an editorial next step. See no-result searches, missed AI questions, article engagement, helpfulness and stale content—then turn the strongest signals into prioritized knowledge work.
IQKUNNSKAPAnalyse
Import · reformat · reorganize
Bring the old library. Leave the old disorder behind.
OpsIQ first builds a no-write preview of your existing Knowledge Base. Keep only the real articles, rebuild their hierarchy, then use separate AI operations to improve presentation and information architecture—without destroying the source or silently merging categories.
KNOWLEDGE MIGRATIONPreview before any database write
Public URLZendeskWordPressKoble tilCSV
↗https://support.yourcompany.com
Reading hierarchy and article pagesManifest 86%
552Articles found
43Kategorier
37Junk excluded
Preview manifestNothing imported yet
✓ 515 of 552 articles selected
AI KNOWLEDGE OPERATIONSRun on all articles or only your selection
PRESENTATION LAYERRewrite & formatTurns raw or poorly structured article text into clean paragraphs, headings, lists, tables and real related-article links without changing the facts.Separate display copy · source preserved
Kjøring
INFORMATION ARCHITECTUREOrganiser med AIReuses fitting categories and tags, creates new ones only when needed, and can file content into Parent / Child paths.Fresh articles skipped · selected articles can be forced
Queued
TAXONOMY SAFETYClean categoriesMerges safe case, punctuation and plural duplicates automatically. Semantic merges remain an explicit decision.Human icons and article types are preserved
Queued
Reformatting article 318 of 51562%
Background worker active · safe to leave this page
↻OmsyncPull source changes where supported
↶Undo batchRemove only this import’s records
▣VersionedSnapshot before formatted copy changes
Ofte stilte spørsmål
Knowledge Base, Svaret.
The important distinction is simple: Knowledge Base owns the content; Help Center publishes it; Portal Studio presents it; Ticket System owns the customer portal.
The Knowledge Base is the governed article library. The Help Center is the branded, searchable customer experience that publishes approved public articles from that library.
No. Portal Studio controls presentation and placement. Knowledge Base and Help Center remain the content, language and translation authority, so there is no duplicate article store to drift out of sync.
Yes. Only articles you publish and make public appear in the Help Center. Internal and unpublished knowledge remains available only to the permitted operator and AI workflows.
Yes. Give Article Studio a brief, choose the length, tone, article count and category, then review the generated drafts. You can ask AI to shorten, restructure, expand or reformat a draft repeatedly before an operator publishes it.
Yes. The AI Knowledge Organizer categorizes and tags selected or pending published articles, can build nested category paths, and completes category descriptions and icons. Safe duplicate cleanup is automatic; semantic category merging remains a separate, explicit action.
Yes. OpsIQ can preview a public Knowledge Base URL, detected Zendesk or WordPress source, enabled connector source or CSV before saving. You choose the articles to keep, then the import rebuilds the category tree, supports re-sync where available and can undo an import batch.
Yes. Approved knowledge can ground Client Chat AI, ticket reply assistance and OpsIQ Writing, with source context and missed-question capture when the answer is not available.
You choose which languages to offer and publish. OpsIQ tracks translation progress and article availability per locale, and only enabled, published Help Center languages are shown to customers.