Knowledge Base · Help Center · AI grounding
Answers customers can find. Knowledge your AI can trust.
Create, organize and govern one approved knowledge source. Publish it through a branded Help Center in any of OpsIQ’s 40 languages, surface the right articles inside your customer portal, and ground Chat, Tickets and Writing in the same version of the truth.
40 supported languagesOne governed sourcePublic or internalSearch gaps become work
Approved source · version 12
Published to Help Center
Maisha ya kuishi
Create and govern knowledge
From first draft to approved answer, every state is visible.
Write manually or start with Article Studio. Organize by category, preview the rendered article, keep public and internal knowledge separate, and retain version history so the served answer never becomes a mystery.
ARTICLEReset your account password
Rasimu yaTazamaMwandishi wa
Reset your account password
If you cannot sign in, request a secure reset link from the login page.
Before you begin
Use the email address connected to your account. The link expires after one use.
TipYour existing sessions stay protected until the password change completes.
Write with control
Generate, review, refine and publish. AI can accelerate the draft; the operator decides what becomes approved knowledge.
Keep a clean history
Article versions preserve what changed and when, so editors can inspect prior content and restore the right answer.
Separate public from internal
Publishing and public visibility are explicit. Internal knowledge does not silently appear in the customer Help Center.
Organize and retrieve
Structure it the way customers think. Retrieve it the way they ask.
Design category navigation, feature the guides that matter and give customers fast search plus built-in AI Search Assistance. It can compose answers from published knowledge, understand typos, respond in the visitor’s language and offer a support request when no good answer exists.
- Categories, nested navigation and featured articles
- AI Search Assistance or matching-articles-only mode
- Related content and comfortable article reading layouts
- No-result searches captured as content opportunities
Help Center · AI Search AssistancePublished knowledge only
How do I reset my password?Search
1 Customer asks2 Intent understood3 Source verified4 Answer delivered
Intent: account access98% match
How do I reset my password?Verified answer ready
Tazama
Account access 12
Billing & plans 18
Using the platform 46
Usalama 9
3 results · Account access
BEST MATCH · UPDATED TODAY
Reset your account password
Request a secure reset link from the login page. The link expires after one use.
Open article →Why a reset link expires
How one-time links protect account access.
IAnswer from published knowledgeRequest a secure reset link from the login page. The link expires after one use.View source
✓Grounded in version 121 approved source · updated today
One approved source for every AI surface
Publish once. Ground every support answer.
The same approved article can answer a visitor, support an agent handling a ticket and help your team draft content. When knowledge is missing, OpsIQ records the question instead of hiding the gap.
APPROVED ARTICLEReset your account passwordVersion 12 · English sourcePublic · indexed
Your CompanyMwongozo waMawasiliano ya mawasilianoEN
HOW CAN WE HELP?
Find your answer.
Search the Help Center…⌘ K
ACCOUNT & SECURITY · 4 MIN READReset your account password
Follow the secure reset flow and protect every active session.
Je, hii ilikuwa na manufaa? Ndiyo HapanaLive customer journey
Search the Help Center…How do I reset my password?
Your Company
Find your answer.Search articles…Account & securityBilling & plans
A Help Center that feels like your product
KuonyeshaLogo, colour, type, navigation, light and dark presentation.
SomaResponsive article layouts, related content and reading controls.
KugunduaSearch, categories, popular and featured content.
Hatua ya kuchukuaViews, searches, helpful votes and no-result behavior.
Your knowledge, inside a premium customer experience.
Publish a searchable Help Center under your own identity. Shape its home, category, search and article-reading experiences; use your own domain; control navigation and appearance; and let customers rate whether an answer actually helped.
Knowledge Base and customer portal
One customer journey. Clear product ownership.
The portal belongs to Ticket System. Knowledge Base and Help Center own articles, search, language and translation. Portal Studio places and styles knowledge components without creating a second content store.
Msingi wa ujuzi
- Articles and categories
- Search and related content
- Languages and translations
- Publishing and feedback
Supplies knowledgeOne direction
Portal Studio
Presents insideNo content copy
Customer portal
- Submit a request
- Request history and replies
- Signed-in account access
- Suggested Help Center answers
No duplicate library.Edit an article or translation once in Knowledge Base; every permitted Help Center and portal placement reads that authority.
Multilingual knowledge
Offer knowledge in the language your customer chose.
OpsIQ is available in 40 languages. Select the Help Center languages you offer, track translation state per article, review before publishing, retranslate when the source changes and present only enabled, published locales to customers.
- 01Customer choice persistsSearch and content follow the selected locale.
- 02Every state stays visibleSource, translated, review and published stay distinct.
- 03Only approved locales go liveEnabled and published languages reach customers.
ARTICLE TRANSLATIONSReset your account password
Selected localesENKiingerezaSource · version 12Published
FRFrançaisTranslation completeMapitio ya
100% yaDeutschSource changed · update readyRetranslate
KO한국어Reviewed by MinaPublished
ARالعربيةRTL preview readyMapitio ya
Translation ready for review
TranslatingReady for reviewPublished
Analytics, feedback and content gaps
See what customers searched, found and still needed.
Connect every search and article response to an editorial next step. See no-result searches, missed AI questions, article engagement, helpfulness and stale content—then turn the strongest signals into prioritized knowledge work.
Search intelligenceLast 30 days
reset password84Article opened
invoice receipt53Article opened
change account owner21No result
merge two workspaces12Missed question
Knowledge gap queuePrioritized
Draft opened from real searches
Opening draft…Draft ready
Bring your knowledge with you
Import carefully. Organize once. Improve continuously.
Preview supported imports before saving, choose the articles you want, publish the Help Center, connect approved knowledge to AI and use real gaps to guide the next update.
- 1Preview the sourceRead the existing hierarchy and articles without publishing.
- 2Select and importChoose the real content you want to bring across.
- 3Organize and reviewConfirm categories, visibility, language and article quality.
- 4Publish and connectLaunch the Help Center and ground permitted AI surfaces.
- 5Close the gapsUse searches, feedback and missed questions as the editorial queue.
Maswali Yanayoulizwa Mara kwa Mara
Knowledge Base, Alijibu.
The important distinction is simple: Knowledge Base owns the content; Help Center publishes it; Portal Studio presents it; Ticket System owns the customer portal.
The Knowledge Base is the governed article library. The Help Center is the branded, searchable customer experience that publishes approved public articles from that library.
No. Portal Studio controls presentation and placement. Knowledge Base and Help Center remain the content, language and translation authority, so there is no duplicate article store to drift out of sync.
Yes. Only articles you publish and make public appear in the Help Center. Internal and unpublished knowledge remains available only to the permitted operator and AI workflows.
Yes. OpsIQ can preview imports from a URL or supported platform, preserve real article structure where available, and lets you select what to import before anything is saved.
Yes. Approved knowledge can ground Client Chat AI, ticket reply assistance and OpsIQ Writing, with source context and missed-question capture when the answer is not available.
You choose which languages to offer and publish. OpsIQ tracks translation progress and article availability per locale, and only enabled, published Help Center languages are shown to customers.