eCommerce
Order status, returns and "where's my package" answered instantly. Cart-abandon promotions and post-purchase upsells the chat runs on its own.
Customers
The teams who chose OpsIQ over five separate tools.
From a one-person SaaS to multi-site agencies and full-service hosting providers: the same operating layer, shaped to the work each team actually does. The numbers move the week they switch.
eCommerceAgenciesSaaSHosting
Live
Outcomes, not vanity metrics
The numbers move the week you switch.
3.2xfaster average ticket resolution
74%of conversations handled by AI
$1,200+monthly tool savings per team
14 daysaverage time to first ROI
Built for every shape of team
Four segments. One operating layer.
The same platform bends to the work each team does, from a solo SaaS founder to an agency running thirty client sites.
Agencies
White-label widgets, per-client permissions and one inbox across every site. Onboard a new client in 90 minutes, bill it all on one relationship.
SaaS
Onboarding chats answered from your docs, trial-to-paid nudges, and billing context from Stripe, so one founder can support hundreds of accounts.
Services & hosting
DNS, renewals and billing answered automatically via the WHMCS connector. Escalations carry the customer's whole account history.
Case study · Hosting · 2,400 customers
From 6h to 90min average resolution.
A West-African hosting provider connected OpsIQ to their WHMCS install. The chat AI now answers DNS, billing and renewal questions automatically; tickets that escalate carry the customer's full account context. First-reply time fell 70% in the first three weeks.
Replaced 3 tools: chat, help-desk and analytics, collapsed into one workspace.
WHMCS connector brings live billing context into every conversation.
Action contracts keep billing operations safe and fully audited.
Live
Case study · SaaS · 200 customers
One founder. Four tools replaced.
An indie B2B SaaS founder ran the entire support stack solo on Intercom + Stripe Sigma + Plausible + a Notion ticket board. Switched everything to OpsIQ. The Stripe connector handles billing context, the AI answers from the knowledge base, and trial-to-paid conversion went from 18% to 27%.
$280/mo SaaS spend cut to $29. Four subscriptions retired in the first month.
9× more onboarding chats answered automatically from the knowledge base.
Trial conversion +9 points: from 18% to 27% trial-to-paid.
Live
Case study · Agency · 30+ client sites
One workspace, every client.
A digital agency moved 30+ client websites under one OpsIQ admin using Remote Sites. Each client gets its own white-label widget; the team runs them all from a single inbox with per-site permissions. Onboarding a new client site dropped from a week to 90 minutes.
Per-site widget themes: white-label branding & settings per client; no shared look, no leaked tenancy.
Per-team permissions. Operate all 30+ sites from one inbox, with access scoped tightly per site.
One billing relationship: a single bill across every site, and a new client live in 90 minutes.
White-labelper-site theme
90 minnew-site onboarding
30+client sites, one admin
1 inboxevery site, one queue
90 minnew-site onboarding
1 billone billing relationship
Hear from operators
What teams say after switching their support stack to OpsIQ.
The same operating layer, in the words of the people running it, from a one-person SaaS to an agency on thirty-plus sites.
"The chat AI handles 70% of our hosting tickets before they hit a human. The 30% that escalate arrive with the customer's whole history attached. We've cut average resolution from 6 hours to under 90 minutes."
A
Amaka O.
Customer success lead · Hosting provider
"I run a small SaaS solo. OpsIQ replaced four tools and gave me an AI that actually knows my customers. The action contracts are the only AI integration I've ever trusted with my Stripe account."
M
Marcus L.
Indie founder · B2B SaaS
"The fact that we can see the exact prompt the AI received and the exact response it gave, every turn, every customer, is what got our compliance team to sign off. No magic. Just operations."
K
Kemi A.
Head of operations · Agency · 30+ client sites
"We switched off three SaaS subscriptions in the first month (the chat tool, the help-desk, the analytics tool) and our team actually likes the new workspace better than the old vendors. That basically never happens."
D
David R.
CTO · eCommerce store
"Building a connector for our internal portal took an afternoon. Now the admin AI can run the same operations our team has been doing manually for three years, with full audit logs."
P
Priya S.
Engineering lead · Membership platform
"The widget loads on a 3G phone in under a second. Our customers in low-bandwidth markets actually use it, which they didn't with our previous chat tool."
T
Tunde B.
Founder · Local-language SaaS
Trusted across stacks
Connected to the platforms teams already run.
OpsIQ plugs into the billing, store and CMS platforms your customers are already on, no rip-and-replace required.
WHMCS
STRIPE
PAYSTACK
SHOPIFY
WOOCOMMERCE
BIGCOMMERCE
MAGENTO
WORDPRESS
OPENCART
PRESTASHOP
2 weeks to first result
Most teams hit their first measurable result within a fortnight, with no implementation-services contract, just sign up and plug in.
<1s widget load on 3G
The widget loads in under a second on a low-bandwidth phone, so customers in every market actually use it.
100% of AI turns logged
Every AI turn is logged and auditable, with 37+ signed connectors available and zero implementation contract to sign.
Compare
Five separate tools, or one operating layer.
What teams were paying for and stitching together before, and what they get inside one OpsIQ workspace instead.
| What a team needs | Five separate tools | OpsIQ operating layer |
|---|---|---|
| Customer chat | Standalone chat subscription | AI chat that resolves ~74% on its own |
| Help-desk & tickets | Separate help-desk vendor | Native tickets with pre-summarised escalations |
| Billing context in chat | Manual lookups, copy-paste | WHMCS / Stripe connectors bring it live |
| Analytics & outcomes | Another analytics tool | CSAT, response time & influenced revenue built in |
| Multi-site / agency | One account per client | Remote Sites: 30+ sites, one inbox, per-site perms |
| White-label widget | Paid add-on, if available | Per-site themes & branding included |
| AI safety & audit | Black-box or none | Every AI turn logged; action contracts on writes |
| Time to first result | Implementation project | ~2 weeks, no services contract |
| Monthly cost | Stacked subscriptions | One bill: teams report $1,200+ saved |
| Low-bandwidth reach | Heavy widget, slow on 3G | Widget loads in <1s on a 3G phone |
The results, grouped
What teams actually measured.
Every outcome from the case studies above, grouped. ★ marks a stand-out.
| Outcome | What changed |
|---|---|
| Speed & resolution | |
| Average resolution ★ | A hosting provider went from 6 hours to under 90 minutes average ticket resolution. |
| First-reply time | First-response time fell 70% in the first three weeks, with escalations pre-summarised. |
| Conversations handled by AI ★ | ~74% of conversations resolved by the chat AI before reaching a human. |
| Revenue & conversion | |
| Trial-to-paid ★ | A solo SaaS founder moved trial conversion from 18% to 27%, up nine percentage points. |
| Influenced revenue | Promotions, recoveries and upsells the chat drove are attributed in the workspace. |
| CSAT | CSAT climbs as customers get instant, context-aware answers around the clock. |
| Cost & consolidation | |
| Tools replaced ★ | Teams collapse five tools (chat, help-desk, analytics, CRM and surveys) into one. |
| Monthly spend | One founder cut $280/mo of SaaS to $29; teams report $1,200+ saved per month. |
| Onboarding chats | 9× more onboarding chats answered automatically from the knowledge base. |
| Agency & multi-site | |
| Sites under one admin ★ | An agency runs 30+ client websites from one inbox with per-site permissions. |
| New-site onboarding | Time to launch a new client site dropped from a week to 90 minutes. |
| Billing relationship | One bill, one billing relationship across every client site. |
| Trust & reach | |
| Auditable AI ★ | 100% of AI turns logged; compliance teams sign off on full prompt/response visibility. |
| Custom connectors | A team built a connector for an internal portal in an afternoon, with full audit logs. |
| Low-bandwidth reach | The widget loads in under a second on a 3G phone, so low-bandwidth markets use it. |
| Time to first result | Most teams hit a measurable result within two weeks, with no services contract. |
FAQ
Questions before you switch.
Short answers for teams thinking about replacing their support stack with the OpsIQ operating layer.
The stories above describe the kinds of teams running OpsIQ (a hosting provider, a solo SaaS founder, a multi-site agency, an eCommerce store) and the outcomes they report after switching. The figures (resolution time, trial conversion, tools replaced, monthly savings) reflect the results teams measure within their first weeks.
Most teams hit their first measurable result within two weeks of installing OpsIQ. There is no implementation-services contract; you sign up, plug in your connectors, and start operating the same day.
Teams routinely retire five tools (chat, help-desk, analytics, CRM and surveys) into one workspace. One founder cut $280/mo of SaaS to $29; others report $1,200+ in monthly tool savings per team. Because everything shares the same data, you also drop the integrations you used to maintain between separate vendors.
Yes. With Remote Sites an agency can run 30+ client websites under one admin, each with its own white-label widget, operated from one inbox with per-site permissions and client portal access. Onboarding a new client site can take 90 minutes instead of a week, all on one billing relationship.
Every AI turn is logged and auditable. You can see the exact prompt the AI received and the exact response it gave, for every turn and every customer. Writes are governed by action contracts, which is what gets compliance teams comfortable trusting it with operations like billing.
OpsIQ ships 37+ signed connectors, including WHMCS, Stripe, Paystack, Shopify, WooCommerce, BigCommerce, Magento, WordPress, OpenCart and PrestaShop, so billing, store and CMS context flows into chat. Teams have also built custom connectors for internal portals in an afternoon.
The widget loads in under a second on a 3G phone, so customers in low-bandwidth markets actually use it, something several teams found their previous chat tools couldn't deliver. See pricing to find the plan that fits, and there is a free way to start.