Acceptable Use Policy

1. Overview

This Acceptable Use Policy ("AUP") sets out the rules for using OpsIQ. It is part of our Terms of Service. Violations may result in suspension or termination of your account, with or without notice depending on severity.

2. Prohibited use

You may not use OpsIQ to:

• Send unsolicited bulk email, SMS or chat messages (spam) — including via the chat widget, ticket system, email connectors, or webhook outflows.
• Harass, threaten, defraud or impersonate any person.
• Distribute malware, phishing kits, ransomware, exploit code, or instructions for compromising systems you don't own.
• Infringe intellectual property rights — copyright, trademark, trade secret, patent.
• Process data of EU residents without a lawful basis under GDPR.
• Operate workloads that violate sanctions, export controls or local law in your jurisdiction or ours.
• Interfere with the integrity or performance of the service: load testing without notice, scraping, denial-of-service, traffic flooding, abuse of free trials.
• Reverse engineer the closed components of OpsIQ Cloud, or attempt to extract our model weights or training data.
• Use OpsIQ to build a directly competing product without an authorised partnership.

3. AI-specific use

• Do not configure the AI to produce content that is illegal, defamatory, sexually explicit involving minors, or designed to deceive users about who they are talking to.
• Do not use OpsIQ to facilitate fraud, identity theft, or unauthorized financial transactions.
• Do not connect AI actions to systems you do not own or have written authorisation to operate.
• You are responsible for the prompts you author in AI Instructions and for reviewing AI-suggested actions before confirming them.

4. Enforcement

• Minor or first-time violations: notice and a chance to remediate.
• Material or repeat violations: suspension pending review.
• Severe violations (fraud, child safety, egregious abuse): immediate termination without notice.
• We cooperate with law enforcement on lawful warrants and subpoenas.

5. Reporting abuse

If you believe an OpsIQ-powered chat or workflow is violating this policy, email abuse@opsiqai.com with the URL, the time, and a description. We respond within one business day.