A customer-facing record of shipped product work across the AI layer, widget, tickets, Site Intelligence, connectors, billing, licensing, security, and developer platform.
AI chat, ticketing, CRM, the Promotions Studio, SEO and Site Intelligence, analytics, webhooks, surveys, cookie-consent and AI actions all evolve together. New public entries land on this page as they go out.
Operators can publish roadmap and changelog entries from the manage portal. Public entries appear here automatically.
Long-running AI replies now run on a background worker queue instead of holding a web worker, so the chat widget stays snappy under load.
Includes a synchronous fallback and a per-workspace toggle, with the exact prompt and response still recorded in AI History.
New premium blocks — rotating social-proof ticker, Yes/No two-step, and a tag-tally recommendation quiz — plus unique per-visitor coupon pools and ecommerce cart targeting.
A/B experiments can now auto-promote the winning variant once it reaches statistical significance.
Native tickets gained business-hours SLA calculations (DST-safe, weekends and holidays aware), least-busy and skill-weighted auto-assignment, duplicate-on-create suggestions, and an immutable per-ticket activity log.
Inbound email can now be piped straight into native tickets with attachments preserved.
Leads captured by promotion campaigns now flow into CRM contacts automatically — consent-gated, deduped, and reversible via a kill switch.
Part of the wider AI-first CRM with four specialist agents and a Trust Dial for autonomy control.
Closed a cross-tenant access gap in the Site Intelligence API, fixed a migration that could silently leave crawls unqueued, and tightened exception handling across the SEO engines.
264 Site Intelligence tests now green.
Resolved tickets can now trigger an opt-in CSAT survey by email, with a pure-CSS star-rating landing page and token-based one-click submission.
Throttled, capability-scoped, and off by default.
The cookie-consent banner now renders in its own shadow root for full CSS isolation on customer sites.
A single master Data Retention setting now drives every log purge across the platform, with 0 meaning keep forever.
Production secrets (database, keys) now live outside the web root in locked-down config files; the in-webroot config is a secret-free shim.
All connectors were re-signed against the new layout.
HMAC-SHA256 signing with replay protection on every webhook, idempotency keys on all write APIs, and a sturdier admin API/webhook/connector builder with clearer diagnostics and generated docs.