Tidio
Live chat and the Lyro AI agent for small online shops
OpsIQ
AI front office: chat, WhatsApp, tickets, CRM and help center in one place
OpsIQ vs Tidio.
Tidio is a popular live chat and chatbot tool for small online shops, with the Lyro AI agent sold by conversation volume. OpsIQ puts website chat, WhatsApp, Instagram and Facebook, tickets, a help center and a CRM in one workspace, prices it per workspace instead of per seat, and bills AI by the tokens used.
How Tidio and OpsIQ charge.
| Tidio | OpsIQ | |
|---|---|---|
| Entry price | From $24.17 per month | Launch $15 per workspace per month, 3 seats included |
| How the price grows | Per workspace, with seat caps per tier | Per workspace: seats are included in the plan |
| Free plan | Yes: 50 conversations a month, 10 seats, the first 50 Lyro AI conversations free (lifetime) | Yes: Starter, 2 seats included |
| AI pricing | Lyro AI agent from $32.50 a month for 50 AI conversations | Per token used, from a prepaid wallet at your plan's rate, or bring your own AI key |
| Where it runs | Vendor cloud | Cloud, or self-hosted on your own server |
All Tidio plans we compared
- Starter: $24.17 per month · 10 seats · 100 billable conversations a month
- Growth: $49.17 per month · 10 seats · From 250 billable conversations a month
- Plus: $300 per month · From 300 a month plus usage; custom seats
- Premium: on quote · Contact sales
What you get with each.
| Capability | Tidio | OpsIQ | Note |
|---|---|---|---|
| Live chat on your website | ✓ | ✓ | |
| AI that answers from your own contentTidio: Lyro, sold by conversation volume | ✓ | ✓ | Tidio: Lyro, sold by conversation volume |
| Price grows with conversation volumeOpsIQ plans set monthly limits; AI is billed per token | ✓ | — | OpsIQ plans set monthly limits; AI is billed per token |
| Built-in online store that sells through chat | — | ✓ | |
| HR: staff records, leave and recruitingPeopleOS HR | — | ✓ | PeopleOS HR |
| Surveys and NPS | — | ✓ | |
| Self-hosted on your own serverBusiness plan and above | — | ✓ | Business plan and above |
Where Tidio is strong: Quick to set up for small shops, with a generous seat count on every self-serve plan and a well-known AI agent.
What would your team pay?
Pick your team size and how many conversations the AI answers a month. We take the cheapest paid plan on each side that fits your team; free plans are compared above.
Tidio
- Plan
- AI
- Total a month
OpsIQ
- Plan
- AI
- Total a month
Estimate from list prices before taxes and discounts: OpsIQ at monthly billing, Tidio as its pricing page shows them (often billed yearly, which is cheaper). Tidio prices checked on 15 October 2026.
Moving from Tidio, step by step.
Run OpsIQ next to Tidio until you trust it. Nothing has to move on day one.
- Create your workspace. Start on the free plan, no card needed.
- Bring your contacts. Export them from Tidio as a CSV file and use Import in OpsIQ Contacts. Duplicates are matched by email. Coming from a CRM? The CRM Import connector copies contacts, companies and deals from ten major CRMs.
- Teach the AI. Import your existing help articles or let OpsIQ crawl your website, so the AI answers from your own content from the first chat.
- Install the chat widget. Paste one line of code, or use the WordPress, WooCommerce, Shopify or WHMCS connector.
- Connect your channels. Add WhatsApp, Instagram, Facebook and email to the same inbox, then switch off the old tool when your team is ready.
OpsIQ or Tidio?
Sources and fairness. Tidio figures checked on 15 October 2026. Source. Competitor names and trademarks belong to their owners; OpsIQ is not affiliated with or endorsed by them. Prices change, so check the vendor's site before you decide. All comparisons