AI Knowledge Base & Multilingual Help Center — OpsIQ

AI Knowledge Base & Multilingual Help Center — OpsIQ

OpsIQ allows you to create governed knowledge and publish a branded Help Center in 40 languages. This enables you to ground AI answers, surface articles in your customer portal, and improve content for your customers. With OpsIQ, you can ensure that customers can find the answers they need and that your AI can trust the knowledge provided.

Key Features

• Brief it once: Shape every detail and publish only when it is right.
• Structure it: Organize knowledge in a way that aligns with customer thinking and retrieve it based on their inquiries.
• Ground every support answer: Publish once and ensure consistency across all platforms.

Resetting Your Account Password

If you cannot sign in, you can request a secure reset link from the login page. Please follow these steps:

1. Use the email address connected to your account.
2. Note that the link expires after one use.
3. Open the sign-in page and select Forgot password.
4. Enter the email connected to your account.
5. Follow the secure link in your inbox.

If you are still waiting for the email, check your spam folder, confirm the email address, and request a new link if necessary.

Article Studio

Article Studio allows you to turn a topic into one article or a coordinated set of up to twelve articles in the Knowledge Base workspace. You can choose the length, tone, and category, inspect the rendered result or its HTML, and direct every revision in plain language. Generation is preview-only until an operator approves publication.

Article Creation Steps

1. Brief: Define what the article should cover.
2. Generate: Create drafts for the article.
3. Refine: Make revisions as needed.
4. Review: Ensure everything is correct before publication.
5. Publish: Only approved drafts are sent to the Knowledge Base.

Organizing and Retrieving Knowledge

Structure your knowledge base in a way that aligns with customer needs. Design category navigation, feature important guides, and provide fast search capabilities along with built-in AI Search Assistance. This assistance can compose answers from published knowledge, understand typos, respond in the visitor’s language, and offer a support request when no good answer exists.

Help Center Search Functionality

When customers ask questions, the AI understands their intent, verifies the source, and delivers the appropriate answer. For example, if a customer asks, "How do I reset my password?" the AI provides a verified answer based on published knowledge.

Publishing Knowledge

The same approved article can be used to answer a visitor's question, support an agent handling a ticket, and assist your team in drafting content. When knowledge is missing, OpsIQ records the question instead of hiding the gap.

Knowledge Base and Customer Portal

OpsIQ provides a seamless customer journey with clear product ownership. The portal belongs to the Ticket System, while the Knowledge Base and Help Center manage articles, search, language, and translation. Portal Studio allows you to place and style knowledge components without creating a second content store.

Content Authority

• Knowledge Base Articles and categories
• Search and related content
• Languages and translations
• Publishing and feedback

Presentation Authority

Customize your Help Center to reflect your brand identity, including your logo, colors, and navigation. You can also measure views, searches, helpful votes, and no-result behavior to enhance the customer experience.

Related articles

• OpsIQ brand kit: logos, colours, type, downloads — OpsIQ
• What is the difference between the Knowledge Base, Help Center, and Customer Portal?