RESOURCES
- What is the difference between immediate cancellation and end-of-period cancellation?
- What should I do before cancelling a product with active add-ons?
- Can I undo a scheduled OpsIQ cancellation?
- Can a subscription remain active until the current paid period ends after cancellation?
POPULAR
01
What information should the OpsIQ support AI never ask a customer to reveal?The support AI should never ask customers to reveal sensitive information such as: Passwords Full API-token secrets Authenticator secrets Recovery…
02
What account areas should support check before escalating a customer issue?When addressing customer issues, it is important to check specific account areas before escalating the matter. Below are the key areas to review…
03
How do I know whether a plan feature or price in an old article is still current?To determine whether a plan feature or price mentioned in an old article is still current, please refer to the live Plan & Billing, Order New…
04
Can I use account Notifications as proof that an invoice was paid?Use the invoice and receipt status as the authoritative financial record. A notification is an alert and can be cleared independently; it should not…
05
Why might I not receive a support email even though the ticket was updated?The ticket itself remains the authoritative conversation in your account. Email delivery can depend on your support email preference, mail delivery…