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Admin AI

• What is the difference between OpsIQ Managed AI and BYOK?
• What security actions can OpsIQ AI take automatically?
• How does real-time chat delivery work in OpsIQ?
• Does OpsIQ Chat have a visual flow builder?

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Billing

• Refund & Cancellation Policy · OpsIQ
• What information can an OpsIQ invoice display?
• Can an OpsIQ customer change their preferred currency?
• Which payment methods does OpsIQ support?

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Features

• What problem does OpsIQ solve?
• Does OpsIQ let AI take actions safely?
• All Features: Chat, CRM, HR, Helpdesk, SEO & AI · OpsIQ
• Is white-labeling available in OpsIQ?

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Helpdesk

• How do existing OpsIQ customers get support?
• What is the difference between the Knowledge Base, Help Center, and Customer Portal?
• Does OpsIQ have AI ticket triage and reply drafting?
• What is the OpsIQ Ticket System?

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Live Chat

• What is Client Chat AI in OpsIQ?
• How does OpsIQ know who a customer is in chat?
• Can OpsIQ Chat AI perform customer actions?
• Can Client Chat AI look up live account information?

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Pricing

• Does OpsIQ offer a free trial?
• What does the OpsIQ Launch Cloud plan include?
• How much does OpsIQ Managed AI cost?
• What does the OpsIQ Business Self-Hosted plan include?

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Add-ons

• What should I do if a Self-Hosted download fails?
• Can I cancel an OpsIQ add-on?
• When does a purchased add-on become active?
• When is a Self-Hosted licence issued?

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Analytics

• Does OpsIQ provide consent analytics?
• Visitor, Session & Conversion Analytics with AI · OpsIQ
• Can Site Intelligence compare crawl history?
• Can I review old account activity?

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Announcements

• Product Roadmap: Shipped, In Progress & Next · OpsIQ
• Does OpsIQ have a public roadmap?

API

• Does the OpsIQ API support idempotency?
• How are OpsIQ outbound webhooks signed?
• How many operations are available through the OpsIQ General API?
• Does the OpsIQ API support dry-run requests?

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Branding

• Can OpsIQ create white-label SEO reports?
• What are the primary OpsIQ brand colors?
• How should the OpsIQ name be written?
• Can I use the OpsIQ logo in press, integration, or partner material?

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Cancellations

• What is the difference between immediate cancellation and end-of-period cancellation?
• Can I undo a scheduled OpsIQ cancellation?
• What should I do if I cancelled the wrong product?
• Will OpsIQ automatically refund me when I cancel?

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Company

• About OpsIQ: One Intelligent Layer for Every Website · OpsIQ
• Partner Program: Agency & Reseller Revenue Share · OpsIQ
• When was OpsIQ launched?
• Why was OpsIQ created?

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Comparison

• OpsIQ alternatives compared: Tidio, Crisp, LiveChat, tawk.to · OpsIQ
• How is OpsIQ different from buying separate point solutions?
• OpsIQ vs Intercom: Feature Comparison — OpsIQ
• OpsIQ vs Zendesk: Feature Comparison — OpsIQ

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Compliance

• Does OpsIQ support Google Consent Mode v2?
• Acceptable Use Policy · OpsIQ
• What privacy rights can an OpsIQ user exercise?
• What does the OpsIQ Acceptable Use Policy prohibit?

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Connector Builder

• How many integrations and connector capabilities does OpsIQ have?
• Integrations, API & Connector Builder · OpsIQ
• What are OpsIQ connector capability types and profiles?
• Can OpsIQ connect to a custom backend?

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Connector Profiles

• Are all OpsIQ integrations equally available?
• Does OpsIQ work with WHMCS?
• Can OpsIQ integrate with Shopify or WooCommerce?

CRM

• Is OpsIQ useful for local service businesses?
• Can OpsIQ CRM create quotes?
• How does the OpsIQ CRM pipeline board work?
• AI CRM Software With Autonomous Agents · OpsIQ

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Custom Dashboards

• Can I build custom analytics dashboards in OpsIQ?

Custom Domains

• Can I manage my Cloud domain from a separate old domain registry?
• Can I use my own branding and domain for the Help Center?
• What domain should I enter when ordering a Cloud workspace?
• Can I use a custom domain for the OpsIQ portal or Help Center?

Customer Feedback

• What survey and feedback tools are included in OpsIQ?
• Survey Studio, CSAT & Voice of Customer · OpsIQ
• How can I publish an OpsIQ survey?
• Can I identify detractors and follow up in OpsIQ?

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Customer Operations

• What is the OpsIQ Marketplace in my account?
• What profile information can OpsIQ store for a customer account?
• What does OpsIQ include?
• What outcomes does the OpsIQ customer stories page report?

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Deployment

• Is OpsIQ cloud-only, or can we self-host it?
• Does Self-Hosted OpsIQ keep all customer data on my server?
• Can I move between OpsIQ Cloud and Self-Hosted later?
• Can OpsIQ run in the cloud or on my own server?

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Developer Docs

• Developer API, Webhooks & Connector Builder · OpsIQ
• Portal Studio administrator and developer guide — OpsIQ
• Who can download OpsIQ Self-Hosted software?
• OpsIQ Documentation & Developer Docs · OpsIQ

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Documentation

• What is the OpsIQ Knowledge Base?
• Can OpsIQ import an existing help center or knowledge base?
• Can OpsIQ crawl a website to build knowledge?
• How do I find a setting in OpsIQ?

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Email Setup

• Does OpsIQ support email bounces and complaints?
• Can inbound email be delivered to OpsIQ by webhook?
• How many email mailboxes can I connect to OpsIQ?
• What email notifications can I control from Preferences?

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Engagement

• Can OpsIQ manage tours, announcements, promotions, and surveys together?
• Does a verified domain cover its subdomains?
• AI Email Channel: Shared Inbox, CRM Replies & Delivery · OpsIQ
• What should I do if DNS TXT verification is not detected?

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FAQ

• OpsIQ FAQ: Pricing, AI Chat, Tickets and Security · OpsIQ
• How many languages can the Help Center be published in?

Getting started

• Connect WHMCS
• Set up departments for tickets and chat
• Choose Managed AI or bring your own AI key
• Use your own domain for the Help Center

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Guided Tours

• Does OpsIQ support guided product tours?

Identity

• AI Knowledge Base & Multilingual Help Center · OpsIQ
• What is the OpsIQ customer identity layer?
• Does OpsIQ support role-based access control?
• Does OpsIQ support two-factor authentication?

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In-App Announcements

• Can OpsIQ publish in-app announcements?

Integration

• Can OpsIQ connect to my existing software stack?
• Can OpsIQ connect with the tools we already use?
• How often does OpsIQ check an IMAP mailbox?
• What email systems can OpsIQ connect to?

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Invoices

• Can I download an OpsIQ invoice as a PDF?
• Can I cancel an unpaid invoice?
• What do the cryptocurrency payment statuses mean?
• What is the difference between an invoice and a receipt?

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Marketplace

• What is my OpsIQ referral commission rate?
• Are Marketplace package limits and commissions fixed?
• Does OpsIQ have a referral program?
• What Marketplace submission statuses can authors see?

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Multilingual

• Does OpsIQ support multiple languages?
• Does OpsIQ support right-to-left languages?
• Can I use OpsIQ in languages other than English?

Partner Program

• How much can an OpsIQ Agency Partner earn?
• What margin does an OpsIQ Reseller Partner receive?
• What is the OpsIQ Partner Program?
• Does the Partner Program support white-label client delivery?

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Payment Methods

• What is the default payment method used for?
• What happens if I remove a saved payment method?
• Can I save a payment method in my OpsIQ account?
• Why does OpsIQ not show a fixed list of payment gateways?

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Plan Limits

• What are the OpsIQ plan limits for Knowledge Base FAQs?
• What are the OpsIQ plan limits for triggers?
• What are the OpsIQ plan limits for CRM contacts total?
• What are the OpsIQ plan limits for Promotion Studio campaigns?

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Promotion Studio

• What is OpsIQ Promotion Studio?
• Does Promotion Studio have click heatmaps?
• No-Code Popup & Promotion Builder · OpsIQ
• What types of promotions can I create in OpsIQ?

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Remote Sites

• Can Remote Sites report sales conversions to OpsIQ?
• Can I group multiple Remote Sites together?
• How do I add another website to OpsIQ?
• Can each Remote Site have different branding?

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Sales

• How do I contact OpsIQ sales?
• What sales statistics does OpsIQ show?
• Can OpsIQ distinguish a new purchase from a renewal?

Security

• What are OpsIQ 2FA recovery codes?
• Enterprise Security & Trust: Identity, Code, Data, AI and Audit · OpsIQ
• Can I review recent security activity?
• Are account operations protected from accidental cross-site submissions?

See all 17 articles

SEO

• What is OpsIQ Site Intelligence?
• SEO Platform with an AI Analyst That Drafts Fixes · OpsIQ

Status

• What uptime does OpsIQ Cloud target?
• How does OpsIQ handle critical incidents?
• System Status & Live Uptime Monitor · OpsIQ
• Where can I see whether OpsIQ is currently operational?

Team Performance

• Does OpsIQ support team performance analytics?

Transactions

• Will a refund appear in account transaction history?
• What can I see on the Transactions page?
• What happens if a saved renewal payment fails?

Wallet

• Why is a wallet currency conversion unavailable?
• Can I use account credit produced by a plan change?
• How does wallet auto-recharge work?
• What is the OpsIQ wallet?

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Webhooks

• How many canonical outbound webhook events does OpsIQ have?
• What is the OpsIQ webhook retry schedule?
• How does OpsIQ protect remote HTTP actions from SSRF?
• Can I use webhooks to connect OpsIQ to another website or application?

See all 5 articles