All Features: Chat, CRM, Helpdesk, SEO & AI — OpsIQ

All Features: Chat, CRM, Helpdesk, SEO & AI — OpsIQ

Explore every OpsIQ feature in one platform: live chat, AI-first CRM, helpdesk, promotions, SEO, analytics, and consent. Experience all features and try it free today.

Key Features Overview

• Engagement Tools
• Live Chat: Premium AI chat that identifies visitors and provides context-aware handoffs to human agents.
• Voice, Video & Co-browse: WebRTC calls and screen-sharing capabilities integrated within the chat widget.
• Promotion Studio: A visual builder for creating pop-ups, banners, and campaigns with targeting and A/B testing.

• AI-First CRM
• CRM Command Center: Daily briefings on pipeline and tasks with AI-driven recommendations.
• Pipeline & Deal Coaching: Drag-and-drop deal board with risk signals linked to customer interactions.
• Four AI Agents: Steward, Prospector, Retention, and Analyst, each designed to automate various CRM tasks.

• Support Features
• Unified Inbox: Manage tickets, chat, and email in one place with full history.
• AI-Powered Triage: Automatically classifies tickets by priority and intent.
• Knowledge Base: Create and manage articles for a branded Help Center.

• Visitor Intelligence
• Real-Time Tracking: Monitor sessions, geo-location, and device information.
• Session Replay: Playback of user interactions for better understanding of behavior.
• Intent Funnel: Analyze user journeys from browsing to purchasing.

• SEO & Analytics
• Site Intelligence: Track rankings, backlinks, and competitors.
• Custom Dashboards: Build personalized views with drag-and-drop metrics.

Cost Comparison

OpsIQ consolidates multiple tools into one platform, potentially saving costs compared to traditional stacks. Here’s a breakdown of typical costs versus OpsIQ:

Engagement & Growth Toolkit

• Guided Tours: Step-by-step walkthroughs with customizable designs.
• In-App Announcements: Directly communicate updates and offers to users.
• Web Push Notifications: Re-engage visitors with targeted campaigns.

Customization & Reporting

• Custom Dashboards: Create tailored views and share insights with your team.
• Scheduled Reports: Automate email reports for stakeholders.

FAQs

• Does every plan include every feature?
• No, OpsIQ has specific feature entitlements based on the chosen plan.

• Can OpsIQ be used cloud or self-hosted?
• Yes, both options are available depending on your team's needs.

• How does OpsIQ ensure AI actions are safe?
• Actions are governed by a registered catalogue with validation and confirmation processes.

Explore OpsIQ today and streamline your business operations with an all-in-one platform designed for engagement, sales, support, and analytics.