What is the difference between immediate cancellation and end-of-period cancellation?
Immediate cancellation ends the service immediately upon the cancellation action. In contrast, end-of-period cancellation allows the service to remain available until the end of the current period, after which it is…
Can I undo a scheduled OpsIQ cancellation?
Yes, you can undo a scheduled cancellation of an OpsIQ product if the cancellation is set to take effect at the end of the current period and has not already been processed. To remove the scheduled cancellation and…
What should I do if I cancelled the wrong product?
If you have cancelled the wrong product, the steps you should take depend on the timing of the cancellation. Scheduled Cancellation If the cancellation is scheduled to take effect at the end of the current period, you…
Will OpsIQ automatically refund me when I cancel?
No. Cancelling and refunds are separate. When you cancel in Account → Billing, your plan normally stays active until the end of the period you paid for and then stops; if you choose to cancel immediately, access ends at…
What should I do before cancelling a product with active add-ons?
Before confirming the cancellation of a product with active add-ons, it is important to review the following: The product itself Attached add-ons Current billing period Stored data Any dependencies Be aware that a…
Can a subscription remain active until the current paid period ends after cancellation?
Yes, when you choose end-of-period cancellation, the service remains in its scheduled-cancellation state through the current paid period. It will stop at the renewal boundary unless you resume it before the cancellation…
Why am I offered a lower plan or discount when cancelling?
The cancellation flow may present eligible retention alternatives before final confirmation, such as a lower plan or a valid retention offer. These options depend on your account and configuration. You can choose an…