What is Client Chat AI in OpsIQ?
Client Chat AI is OpsIQ's customer-facing conversation layer that integrates various features including live chat, artificial intelligence, customer identity, account and order context, knowledge, safe actions, rich…
How does OpsIQ know who a customer is in chat?
OpsIQ utilizes a signed identity token and a Visitor Card to ensure that authenticated chat sessions are connected to the correct customer or account. The Visitor Card can display authorized information such as the…
Can OpsIQ Chat AI perform customer actions?
Yes, OpsIQ Chat AI can perform customer actions, but only through registered governed actions. The chat can request a ticket route, approval, handoff, or connected business operation. However, the server validates the…
Can Client Chat AI look up live account information?
Yes, the Client Chat AI can look up live account information when the source system is connected and the customer is properly identified. The chat can perform identity-scoped reads for permitted balances, invoices…
AI Live Chat Widget That Knows Your Customer · OpsIQ
AI Live Chat Widget That Knows Your Customer — OpsIQ OpsIQ introduces an innovative AI live chat widget designed to enhance customer interactions by recognizing visitors, auto-detecting their language, and providing…