Why does OpsIQ not show a fixed list of payment gateways?
Payment methods in OpsIQ are dependent on configuration, currency, and account settings. The system only displays gateways that are currently enabled and applicable to the transaction. This approach ensures that support…
Can I save a payment method in my OpsIQ account?
Yes, you can save a payment method in your OpsIQ account when a supported payment gateway offers reusable customer payment references. The Payment Methods feature allows eligible customers to add or retain a reusable…
What is the default payment method used for?
The default saved payment method can be used for eligible future or automatic renewal payments when the configured gateway supports off-session charging. However, making a method default does not guarantee that every…
Can I pay with a payment method that is not shown on my invoice?
To ensure a smooth billing process, please use only the payment methods that are currently presented on your invoice or those provided through an official support-assisted billing process. Please note that gateway…
What happens if I remove a saved payment method?
If you remove a saved payment method, that payment reference will no longer be available for future supported charges on your account. If the removed method was your renewal payment method, please add or select another…
Does OpsIQ store my full card number or CVV?
The account is designed to retain gateway references and limited display metadata, such as the card brand, expiry date, or last four digits, where supplied by the payment provider. It does not store the full card number…