What information should I include when opening a billing support ticket?

Information to Include When Opening a Billing Support Ticket

When opening a billing support ticket, please include the following information:

• The affected invoice or product.
• Your expected outcome.
• A description of what actually happened.
• Any non-sensitive payment reference visible in your account.

Do not include sensitive information such as:

• Full card numbers
• CVV codes
• Passwords
• API-token secrets
• Temporary authorization links

You may attach screenshots to your ticket, provided they do not expose any credentials.

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