What is the OpsIQ customer identity layer?
OpsIQ connects customer identity across various events, including permitted website interactions, chat, CRM, ticketing, portal visits, purchases, and integrations. This allows workflows to recognize the same person or…
Does OpsIQ support two-factor authentication?
Yes, OpsIQ supports TOTP two-factor authentication (2FA) that is compatible with authenticator apps such as Google Authenticator, 1Password, and Authy. Additionally, recovery codes are provided. Organizations are…
AI Knowledge Base & Multilingual Help Center — OpsIQ
OpsIQ allows you to create governed knowledge and publish a branded Help Center in 40 languages. This enables you to ground AI answers, surface articles in your customer portal, and improve content for your customers…
Does OpsIQ support role-based access control?
Yes, OpsIQ supports role-based access control. It utilizes owner, admin, support, and custom roles with granular grants. The developer surface describes 62 least-privilege API scopes. Additionally, product areas such as…
Does OpsIQ support SSO?
Yes, OpsIQ supports enterprise identity patterns, including OIDC and SAML-based SSO. The current pricing page lists SSO/SAML and SCIM among the Enterprise capabilities. Since entitlement can change, organizations…
How do I change my OpsIQ account password?
How to Change Your OpsIQ Account Password To change your OpsIQ account password, follow these steps: Navigate to the password section in Manage Profile. Provide your current password. Enter a new password that is at…
Why was my password change rejected?
Common reasons for a rejected password change include: An expired security request An incorrect current password A new password that is shorter than the minimum length A mismatch between the new password and its…
Can I change my account email address from Manage Profile?
The registered email address is displayed in the profile area, but it cannot be edited from that form. If you need to change your email address, please contact OpsIQ support. This change will be handled through the…
Where do I add my company name and VAT, TIN or tax ID?
To add your company name and tax identifier, such as a VAT, TIN, or equivalent number, use the Manage Profile feature. This profile allows you to input your company or legal name details, along with the billing address…