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18 articles · In this section
What problem does OpsIQ solve?
OpsIQ is designed to replace the fragmented experience of running a website through many disconnected tools. Separate live chat, help desk, CRM, analytics, promotion, SEO, survey, and AI products each see only part of…
Does OpsIQ let AI take actions safely?
Yes, OpsIQ allows AI to take actions safely. It includes governed AI actions with role checks, confirmation steps for sensitive writes, audit logs, and action history. Related articles All Features: Chat, CRM, Helpdesk…
Can OpsIQ publish in-app announcements?
Yes, OpsIQ includes in-app announcement designs that feature: Markdown content Audience targeting URL and schedule controls Tracking for reads or calls to action Announcements can be targeted at a relevant customer…
All Features: Chat, CRM, HR, Helpdesk, SEO & AI · OpsIQ
All Features: Chat, CRM, Helpdesk, SEO & AI — OpsIQ Explore every OpsIQ feature in one platform: live chat, AI-first CRM, helpdesk, promotions, SEO, analytics, and consent. Experience all features and try it free today…
Is white-labeling available in OpsIQ?
Yes, white-labeling is available in OpsIQ. Higher plans include white-label capabilities. Plan Features The features of each plan related to white-labeling are as follows: Business: Introduces white-label branding and…
What is Managed AI in OpsIQ?
Managed AI routes supported OpsIQ AI features through the managed OpsIQ AI service. Consumption is metered by feature and can utilize either the plan or AI token wallet, depending on your account configuration. The AI…
Which business functions are included in OpsIQ?
OpsIQ includes a variety of major functions designed to enhance business operations. These functions are: Client Chat AI AI-first CRM Native ticket and SLA system Knowledge Base and Help Center Customer Portal Studio…
Can OpsIQ replace several existing tools?
Potentially. OpsIQ includes native capabilities that overlap with several existing tools, such as live chat, help desk, CRM, promotion tools, SEO monitoring, analytics, surveys, consent management, customer portal…
Does OpsIQ support guided product tours?
Yes, OpsIQ includes guided tours with multiple presets, CSS-selector targeting, progress styles, animations, blur and opacity controls, proactive triggering, and analytics. These tours are useful for onboarding and…
Does OpsIQ let AI publish knowledge base articles automatically?
No, OpsIQ does not allow AI to publish knowledge base articles automatically. Article generation is preview-only until an operator approves publication. Only approved drafts become usable knowledge. Related articles AI…
What is BYOK in OpsIQ?
BYOK stands for Bring Your Own Key. In this mode, the selected OpsIQ Cloud workspace utilizes AI-provider credentials that you configure for supported providers. The external provider then bills the AI usage directly…
What is OpsIQ Sales Bridge?
Sales Bridge is a normalized purchase and conversion layer that integrates sales events from connected billing or commerce systems into OpsIQ. It offers a recent purchases feed, source/platform badges, search and…
Can Sales Bridge recover missed order events?
Yes, Sales Bridge has a seven-day self-heal/backfill mechanism that can re-read eligible transactions. It uses the source order ID idempotently, ensuring that a missed webhook does not automatically create a permanent…
What is OpsIQ?
OpsIQ is an AI operating layer designed for websites and online businesses. It integrates various functions such as customer chat, CRM, ticketing, knowledge management, promotions, SEO, site intelligence, analytics…
What information is shown on an OpsIQ product detail page?
The product detail page provides essential information about the product, including: Plan Currency Billing Cycle Status Product-Specific Information For Cloud products, the page may display workspace and…
How do I tell whether an OpsIQ feature is live or only on the roadmap?
To determine whether an OpsIQ feature is live or only on the roadmap, you can refer to several resources: The current product/features page The pricing entitlement matrix The connector release state The documentation…
AI Solutions by Industry & Use Case · OpsIQ
AI Solutions by Industry & Use Case — OpsIQ AI software solutions for hosting, SaaS, eCommerce, agencies, and local services. Pre-built connectors for WHMCS, Stripe, Shopify, and more. Go live today. One Layer. Every…
Is OpsIQ one product or a collection of separate tools?
OpsIQ is one connected platform with multiple product surfaces rather than a bundle of unrelated applications. The features include chat, CRM, tickets, knowledge, analytics, promotions, SEO, email, surveys, consent…