What is the OpsIQ Knowledge Base?
The Knowledge Base is a governed library designed to store, organize, improve, and publish operational knowledge. It can facilitate operator assistance, generate AI responses, and provide content for the public Help…
Can OpsIQ import an existing help center or knowledge base?
Yes, OpsIQ can import an existing help center or knowledge base. It utilizes a staged migration workflow that includes the following steps: Migration Workflow Discover: This step identifies content and classifies…
Can OpsIQ crawl a website to build knowledge?
Yes, an authorized website can be discovered using a controlled crawler. Pages can then be classified, selected, reviewed, and improved before they become trusted knowledge. It is important to note that a crawl should…
How do I find a setting in OpsIQ?
The fastest way is search. Open Settings. Press Ctrl+K (Cmd+K on a Mac), or click Search settings. Type what you are looking for, for example auto-reply or timezone. Pick a result and click Jump to. OpsIQ opens the…
How do I switch OpsIQ to dark mode?
OpsIQ has a dark theme. The choice is yours alone: it changes your own screens, not your teammates'. Click your name at the bottom of the left menu and choose My profile & security. Under Profile details, find…