176 results for "billing"
AI Actions: Governed AI Agents That Do Things · OpsIQ
AI Actions: Governed AI Agents That Do Things — OpsIQ In the realm of backend operations, the integration of AI has taken a significant leap forward with OpsIQ's AI Actions. This innovative approach allows AI to execute…
About OpsIQ: One Intelligent Layer for Every Website · OpsIQ
About OpsIQ: One Intelligent Layer for Every Website OpsIQ unifies chat, CRM, tickets, promotions, SEO, analytics, and safe AI actions into one shared brain: AI you own, that never trains on your data. Running a website…
AI Knowledge Base & Multilingual Help Center · OpsIQ
AI Knowledge Base & Multilingual Help Center — OpsIQ OpsIQ allows you to create governed knowledge and publish a branded Help Center in 40 languages. This enables you to ground AI answers, surface articles in your…
All Features: Chat, CRM, HR, Helpdesk, SEO & AI · OpsIQ
All Features: Chat, CRM, Helpdesk, SEO & AI — OpsIQ Explore every OpsIQ feature in one platform: live chat, AI-first CRM, helpdesk, promotions, SEO, analytics, and consent. Experience all features and try it free today…
Can I use account Notifications as proof that an invoice was paid?
Use the invoice and receipt status as the authoritative financial record. A notification is an alert and can be cleared independently; it should not replace the actual billing document or receipt when confirming…
What should I do if a product I own is missing from My Products?
First, confirm that you are signed into the correct customer account and that the order is not still awaiting payment or activation. If the product should belong to the account but is still missing, open a support…
Can product plan changes affect my wallet balance?
Yes, product plan changes can affect your wallet balance. An eligible downgrade or other proration result may create account credit, while an upgrade can result in an amount due. It is important to review the quoted…
What should I do before cancelling a product with active add-ons?
Before confirming the cancellation of a product with active add-ons, it is important to review the following: The product itself Attached add-ons Current billing period Stored data Any dependencies Be aware that a…
Are referral earnings guaranteed after someone clicks my link?
No, clicks are only the first stage of referral attribution. A conversion must satisfy the referral program and billing rules, and the commission must reach the appropriate approved state before it is treated as…
What should I check before switching a workspace to BYOK?
Before switching a workspace to Bring Your Own Key (BYOK), confirm that the workspace has valid credentials for the AI provider or providers required by the features you use. Switching mode is immediate, so a BYOK…
Can I pay with a payment method that is not shown on my invoice?
To ensure a smooth billing process, please use only the payment methods that are currently presented on your invoice or those provided through an official support-assisted billing process. Please note that gateway…
How do referral commissions become earnings?
Understanding Referral Commissions Referral conversions are linked to qualifying customer and billing activity. Commission records can progress through various program states, and approved amounts are reflected in the…
When is a Self-Hosted licence issued?
A Self-Hosted licence is associated with an eligible activated product. For a paid product, the billing obligation must be satisfied before the licence and download entitlement are considered active. If payment is still…
What information is shown on an OpsIQ product detail page?
The product detail page provides essential information about the product, including: Plan Currency Billing Cycle Status Product-Specific Information For Cloud products, the page may display workspace and…
What is the OpsIQ wallet?
The OpsIQ wallet is an optional customer credit balance that can be used for supported billing and AI-related funding workflows. This feature is available only when wallet functionality is enabled for your account. The…
Will a refund appear in account transaction history?
When a refund is processed through the billing system, the resulting financial state will appear in the relevant accounting and transaction history. However, the presence of refund-related transaction states does not…
Why can't I edit a paid invoice?
Paid and closed invoices are preserved as accounting history and are not treated like editable shopping-cart items. If you need to correct the billing identity for future documents, please update your profile in the…
Where can I see my OpsIQ invoices?
To view your OpsIQ invoices, open the Invoices section in the Billing area. Here, you can review the status and details of your invoices. If available, you can also download the invoice as a PDF. The invoice details may…
How do I cancel an OpsIQ subscription?
How to Cancel an OpsIQ Subscription To cancel your OpsIQ subscription, follow the cancellation flow in the relevant product or billing area. The process begins by asking for a cancellation reason and allows you to…
How does proration work when I change an OpsIQ plan?
Eligible plan changes account for the unused or newly required value in the current billing period. An upgrade can result in a net amount due and an invoice, while an eligible downgrade can provide account credit for…