144 results for "cloud"
Do I need to sign in again every time I open my Cloud workspace?
When using your Cloud workspace, you may wonder if you need to sign in again each time you open it. The customer account allows for a seamless authenticated handoff to an eligible workspace. To ensure a smooth…
Can I create multiple OpsIQ Cloud workspaces?
Yes, the account model supports multiple Cloud workspaces when the selected commercial plan and ordering configuration allow it. It is important to give each workspace a clear, distinct name so your team can easily…
What are the OpsIQ plan limits for Cloud tenants?
The current published limits for Cloud tenants are as follows: Plan Limits Starter Not included Launch Not included Growth Not included Business Not included Scale 10 Enterprise Unlimited These are plan entitlements, so…
Can OpsIQ run in the cloud or on my own server?
Yes, OpsIQ supports both OpsIQ Cloud and Self-Hosted deployment options. The Cloud version is operated by OpsIQ and is intended for teams that prefer managed updates, backups, infrastructure, and service operation. In…
Can an administrator assign a Cloud workspace to my customer account?
An eligible Cloud workspace associated with your customer account can appear in My Products, even if it was provisioned or assigned through an administrative process rather than being ordered entirely through…
Can I manage my Cloud domain from a separate old domain registry?
Managing Your Cloud Domain Current Cloud domain verification is handled within the context of the relevant product or workspace. To check the current domain status and perform verification actions, use the My Products…
Why don't I see Cloud AI usage for my Self-Hosted installation?
Self-Hosted AI configuration and provider usage are managed by the Self-Hosted product itself. The account AI Dashboard is designed for Cloud workspace metering and mode management. Therefore, customers without a Cloud…
Why can't I open my Cloud workspace?
Cloud access depends on ownership and the state of the workspace. A suspended or cancelled workspace cannot be opened as if it were active. Additionally, a newly ordered workspace may still be in the provisioning stage…
How do I open my OpsIQ Cloud workspace?
To open your OpsIQ Cloud workspace, use the Cloud access action from your account. If you own one eligible workspace, your account will take you directly into it. If you own multiple workspaces, you can select the one…
Do Cloud customers need a licence key?
Normal OpsIQ Cloud access is based on the customer-owned workspace and its entitlement, rather than on installing a Self-Hosted licence key. Licence keys in the customer account are primarily relevant to eligible…
What uptime does OpsIQ Cloud target?
The Trust and Status material publishes a 99.95% monthly Cloud uptime target or Service Level Agreement (SLA) framework. The Status page clarifies that contractual credits and exact SLA obligations depend on the…
Can OpsIQ work behind Cloudflare, Akamai, Fastly, or a reverse proxy?
Yes, OpsIQ can work behind Cloudflare, Akamai, Fastly, or a reverse proxy. Visitor Intelligence recognizes proxy and CDN header patterns, including those from Cloudflare, as well as standard reverse-proxy paths when…
What does the OpsIQ Scale Cloud plan include?
The current listed price for the OpsIQ Scale Cloud plan is $299/month. This plan includes the following features: Up to 40 websites 75 seats 150,000 tickets per month 10 Cloud tenants for serving the organization's own…
Can I move between OpsIQ Cloud and Self-Hosted later?
Yes, OpsIQ allows customers to migrate between Cloud and Self-Hosted deployments, meaning you are not permanently locked into one model. The specific migration process will depend on various factors, including workspace…
Is OpsIQ cloud-only, or can we self-host it?
Deployment Options for OpsIQ OpsIQ supports both cloud and self-hosted deployments. The choice of deployment determines who operates the underlying infrastructure. Which plans can be Self-Hosted? Business, Scale and…
Why might a Cloud workspace still show provisioning after payment?
Payment confirmation and workspace provisioning are separate stages. A successful payment authorizes activation; however, the workspace may still need to be created and prepared. You can monitor the provisioning state…
Why is Cloud domain verification important before the widget works?
The verification state is an authorization control, not just an onboarding decoration. The product can refuse protected widget operation until the configured website ownership has been proven. To proceed, complete one…
What if I have more than one Cloud workspace on the AI Dashboard?
The AI account pages are workspace-aware. If you have one workspace, it can be selected automatically. If you have several workspaces, choose the one whose AI mode, usage, or budget you want to manage. Settings and…
Can I change a Cloud domain while it is still pending verification?
A pending domain can be corrected or changed through the applicable product setup flow. Once a domain is verified, changes to the domain are more restricted because the verified value is part of the workspace's…
How can I verify my Cloud website domain?
How to Verify Your Cloud Website Domain To verify your Cloud website domain, you can use one of the supported ownership methods: a DNS TXT record, an HTML meta tag, or a verification file. Follow the exact value…