76 results for "self-hosted"
Does Self-Hosted OpsIQ keep all customer data on my server?
Self-Hosted OpsIQ keeps the application and primary local data path within the customer's infrastructure. However, external services can still receive data if this feature is deliberately enabled. Services such as a…
What should I do if my Self-Hosted licence is missing after payment?
If your Self-Hosted license is missing after payment, follow these steps: Check Payment and Product Status First, confirm that the related invoice is marked as paid and that the Self-Hosted product is active. After…
Why don't I see Cloud AI usage for my Self-Hosted installation?
Self-Hosted AI configuration and provider usage are managed by the Self-Hosted product itself. The account AI Dashboard is designed for Cloud workspace metering and mode management. Therefore, customers without a Cloud…
How do I install the Self-Hosted edition?
How to Install the Self-Hosted Edition To install the Self-Hosted edition, download the current package available for your active Self-Hosted entitlement. Follow the installation or quick-start guidance provided with…
Who can download OpsIQ Self-Hosted software?
Downloads are available to eligible Self-Hosted customers when downloads are enabled and the related subscription or trial is active. Cloud-only customers typically use their provisioned workspace instead of downloading…
Where do I find my Self-Hosted OpsIQ licence?
Open Licenses Eligible Self-Hosted customers can view issued license records. This includes the license key, current status, bound domain (where applicable), and expiry information if the entitlement has an expiry date…
What happens to the processor role in a pure Self-Hosted deployment?
The Data Processing Agreement (DPA) explains that in a pure Self-Hosted arrangement, OpsIQ can act primarily as a software licensor rather than processing the customer's end-user data itself. Customer-selected external…
What should I do if a Self-Hosted download fails?
If your Self-Hosted download fails, follow these steps: Check Product Status Confirm that your Self-Hosted product is active or in an eligible trial. Ensure that the Downloads section shows the package as available…
What can appear in Self-Hosted Downloads?
The account can publish the main Self-Hosted package and, depending on your entitlement and current release, additional integration or developer packages. The exact packages, versions, and availability are controlled by…
What does 'Not bound' mean on a Self-Hosted licence?
The term 'Not bound' indicates that the license currently has no domain binding recorded in the account display. The behavior of domain binding can vary depending on the product and installation flow. Please follow the…
When is a Self-Hosted licence issued?
A Self-Hosted licence is associated with an eligible activated product. For a paid product, the billing obligation must be satisfied before the licence and download entitlement are considered active. If payment is still…
Can I move between OpsIQ Cloud and Self-Hosted later?
Yes, OpsIQ allows customers to migrate between Cloud and Self-Hosted deployments, meaning you are not permanently locked into one model. The specific migration process will depend on various factors, including workspace…
Does OpsIQ record Self-Hosted downloads?
Yes, download activity can be recorded for customer auditing. This includes details such as the package, version, file information, time, and network information. Customers can review this information through the…
Can I see my Self-Hosted download history?
Yes, you can view your download history where the download-history functionality is available. The Download History feature displays when a package was downloaded, along with package and version information, file…
Why is a Self-Hosted package shown as unavailable?
A package may be shown as unavailable for two main reasons: it has not been published for your entitlement, or its release-integrity requirements have not been satisfied. The account intentionally avoids serving a…
What does the OpsIQ Enterprise Cloud or Self-Hosted plan include?
The current listed price for the OpsIQ Enterprise Cloud or Self-Hosted plan is custom pricing. This plan includes: Unlimited or contract-defined website, seat, and volume requirements Enterprise controls such as…
What does the OpsIQ Scale Self-Hosted plan include?
The current listed price for the OpsIQ Scale Self-Hosted plan is $249/month. This plan includes the following features: Scale feature tier on customer-managed infrastructure Support for up to 40 websites 75 seats…
What does the OpsIQ Business Self-Hosted plan include?
The current listed price for the OpsIQ Business Self-Hosted plan is $99/month. This plan includes the following features: Business feature tier on customer-managed infrastructure Support for up to 15 websites 25 seats…
What does the OpsIQ Growth Self-Hosted plan include?
There is no Growth Self-Hosted plan. Growth is a Cloud plan: $49/month on OpsIQ Cloud, with a 30-day free trial. Growth on Cloud includes up to 5 websites, 10 seats and 10,000 tickets a month, building your own…
What does the OpsIQ Launch Self-Hosted plan include?
There is no Launch Self-Hosted plan. Launch is a Cloud plan: $15/month on OpsIQ Cloud, with a 30-day free trial. Launch on Cloud includes 3 seats, 500 tickets and 1,500 client chat conversations a month, 2 email…