Spot valuable visitors early.
Live customer operations, one shared layer
Observe. Assist. Convert.
Every move, one AI layer.
OpsIQ unifies chat, CRM, support, knowledge, surveys, campaigns, analytics and governed AI workflows so every customer journey stays connected from first touch to growth.
Cloud or self-hostedWorks with your stackScoped actions + audit trail40 operator languages
Chat, CRM and support stay in sync.
Turn attention into revenue and retention.
40canonical product and marketing locales
10customer feedback sources unified
1,558typed General API actions
52connector capability types
The operating layer
The intelligence behind every surface.
One governed context layer connects every visitor, ticket, deal and admin action. OpsIQ uses the live context each surface needs and does not train models on your customer data.
Admin AI Command Center
An auditor-friendly AI in your backend that operates your platform and engineers your servers. From refunds and tickets to editing code over SSH, monitoring health and scanning security. It asks before it acts, and every move is backed up and audited.
Confirmbefore governed writes
Auditevery operation
Live Visitor Pulse
See every session as it happens (pages, scroll depth, time, location, intent score), and let the AI flag the visitors most likely to buy or churn.
Livesession context
Intentas it forms
Safe AI Actions
Refunds, suspensions and license issues: pre-built and custom actions the AI can run, with audit logs, role gating and a confirmation step on writes.
1,558General API actions
62least-privilege scopes
Unified Support
Tickets, chat, emails and surveys speak one schema. The same context follows the customer across every channel. No more retelling, no more silos.
Onecustomer timeline
Manysupport channels
Site Intelligence
Technical SEO, page experience, rank movement, backlinks, local visibility and content gaps live beside the support and visitor data that explain what changed.
24/7monitoring
AIrecommendations
Managed AI
Use OpsIQ-managed providers or bring your own keys. Budgets, token records, per-feature spend, failover and Security controls stay visible to the operator.
BYOKor managed
costguardrails
Content authorityKnowledge operations
Knowledge Base
Import or crawl existing knowledge, let AI organize, rewrite and create articles, then publish a branded Help Center that turns reader behavior into the next editorial action.
40 languages
3 reader surfaces
AI editorial workflow
Explore Knowledge Base
Content gap detectedDraft article →
Customer experiencePortal Studio
Customer Portal
Shape the complete support journey, publish it on your verified domain, connect Help Center search, requests and signed-in ticket history, and keep customer access separate from staff.
Own domain
SSO + passwordless
Live presentation control
Explore Customer Portal
YYour CompanyGuides My requests
How can we help?Find your answer. Search the Help Center…
Submit requestTrack ticketsAsk support AI
The whole platform
Four jobs. One operating layer.
Engage visitors, sell with an AI CRM, support every customer and understand what is happening, all through one governed customer context.
Engage
Meet visitors the moment intent appears, and convert it.
- Live chat + channel handoff
- Promotion Studio
- Proactive messages + tours
- Email + web push
Sell
An AI-first CRM with four agents that does the busywork.
- Pipeline + deal coaching
- 4 AI agents · Trust Dial
- Outreach campaigns
- Lead capture & goals
Support
Tickets, chat and email in one inbox with full history.
- Tickets · SLA · routing
- Inbox Copilot & triage
- Knowledge base
- CSAT & Help Center
Know
Every visit, session and ranking, explained by AI.
- Visitor intelligence
- Session replay
- Site Intelligence (SEO)
- CDP & identity graph
Sell · AI-First CRM
A CRM that runs itself, and shows its work.
Four specialist AI agents enrich data, find new business, fight churn and forecast, while a Trust Dial keeps you in control: Manual, Copilot or Autopilot.
Deal coaching with sources. Every risk signal cites the exact ticket, chat or email it came from.
An AI approve-queue. It proposes deals, stage moves and tasks; you approve or dismiss.
Build it by describing it. Plain-English setup, with an AI-weighted forecast you can defend.
+24%win rate
$74kweighted forecast
4 AI agentsenrich · prospect · retain · forecast
Trust DialManual · Copilot · Autopilot
Every signalcites its exact source
Engage · Promotion Studio
Turn every visitor into a conversion, no developer.
Design pop-ups, bars, slide-ins and full-screen campaigns in a visual editor, target them by country, page, device or live account state, then publish. The widget already on your site delivers them.
Drag-and-drop blocks: text, buttons, countdowns, forms, coupons, spin-wheels, quizzes.
Target logged-in customers by live account state: "has an unpaid invoice" or "past-due", via your connector. Fail-safe.
A/B with an automatic winner + an AI insight that explains what drove performance.
Building
Site Intelligence
Your SEO command center, watching 24/7.
OpsIQ crawls, ranks, audits, monitors competitors and turns noisy search data into a precise action queue your team can trust.
86Health score
+14Keywords climbing
3Fixes drafted
opsiq.ai/search-watch
86Site health
AI analyst queue
Fix duplicate title on /pricing
Refresh comparison page schema
Competitor gained 2 backlinks
GSC synced
Crawler live
Rank shift detected
Connect
One intelligence fabric across your whole stack.
Connectors bring real platform context into OpsIQ, while action contracts make every AI operation explicit, approved and auditable.
billing.refund_invoiceconfirmed by owner - signed POST
support.create_ticketrouted with full visitor context
commerce.order_lookupread-only context for AI chat
seo.publish_recommendationdraft generated - awaiting approval
diagnostics.site_healthFixed itself · Flapping ×3 · review state preserved
Trust
Premium AI control that can pass the audit room.
Consent, security, AI history and action permissions live inside the operating layer. Fast for teams, legible for compliance.
Product principles
Where OpsIQ is uniquely opinionated.
Four decisions that keep automation honest when the easy shortcut would weaken the record, the answer or the boundary.
Delete keeps the record.
Deleting a chat cannot scrub the rating, audit trail or customer-history fact that it created.
Managed AI works out of the box.
Start without provider accounts or API keys. Usage is metered from your OpsIQ wallet with budgets and token records in one place. BYOK remains available when your team wants direct provider control.
All Sites means every domain.
A grouped workspace uses the union of every connected domain, not only the primary site.
Money comes from the database.
Balances, invoices and payment answers are grounded in authorized account records, never guessed by a model.
One governed customer record
1 timeline
identity, conversations, tickets, revenue, feedback and consent stay connected without flattening the products that own each job.
Context updating across every surface
Live chat + AIConnected
Tickets + Service StudioConnected
CRM + four agentsConnected
PromotionsConnected
Knowledge + PortalConnected
Surveys + CSATConnected
Analytics + replayConnected
Consent + securityConnected
Connectors + APIConnected
What OpsIQ does
Every customer-facing surface, intelligent.
A real operating cockpit, not a stack of disconnected widgets. Chat, tickets, revenue, visitors, writing and connectors move together.
OpsIQ customer operations
SK
Sarah K.
Can I upgrade and keep my billing history?
Yes. I found your account and can move you to Annual Pro.
Account context3 invoices · trial ends Friday
Open checkout for me.
Opening secure checkout handoff...
AI writing
Ticket #1284Billing prioritySLA 42m left
Admin AIsafe action confirmedOrder #33838Approve refund?Approval card appears before any sensitive action runs.
Client AIanswers with contextClientNeed my invoice?Live chat answers from account history and KB context.
Sales bridge$12.4k attributedLandingChat -> CheckoutRevenue is traced back to source, chat and campaign.
Visitorslive intent detectedLive sessionPricing pageVisitor movement becomes an intent signal in real time.
Writingdrafts in your voiceAI WriterHi Sarah, your upgrade is ready.I kept your billing history attached.Checkout link is below.Watch AI draft replies, articles and campaigns in your voice.
Webhookssigned event sentEventticket.createdSigned payloads retry safely with idempotency keys.
Admin Chat AI · operator command center
01
02
03
Explore Admin Chat AI
Ask what is happening. Then run the right action.
Admin Chat AI reads the live business context your role can access, explains the answer, and turns the next step into a permission-scoped operation your team can review.
Answers from live operationsBilling, tickets, CRM, customer accounts and connected systems.
Safe, registered actionsSigned permissions, confirmation gates, approval queues and owner-only AI History.
Engineering from the same chatInspect servers, edit code, run migrations and roll back from automatic backups.
Operator
Find customers with overdue invoices and open high-priority tickets.
Reading permitted live contextBillingTicketsCRM
OpsIQ answer12 customers need attention
Five have an SLA risk. Three are high-value accounts with overdue invoices.
Client Chat AI · customer conversation layer
Every customer understood. Every handoff complete.
Answer from approved knowledge and permitted account data, understand the screenshot attached to the current message, and keep both sides of the conversation in the language they prefer.
LHLayla HassanArabic detected automaticallyAR → EN
تم الدفع، لكن حسابي لم يتفعّل بعد.
billing-screen.pngImage inspected · account matched · translation cached
My payment went through, but my account is still not active.
تم التحقق من الدفع. سأحوّل المحادثة إلى فريق الفوترة مع كل التفاصيل.
Grounded answersApproved Help Center knowledge and explicitly permitted account context.
Opt-in image understandingRead the current message's eligible images with private storage and text fallback.
One conversation across channelsPreserve identity, language, attachments, source and reply rules through human handoff.
40-language operating layer
OpsIQ speaks your customers' language. All 40 of them.
Every surface can carry the customer's language while operators keep working in theirs, including chat, tickets, surveys, Help Center, customer portal and automatic replies.
This page is available in 40 languages. So is your help center, your chat widget, your surveys, and your ticket auto-replies.
See how the language stack works
Locale contract activeAR → EN → AR
تم الدفع، لكن مساحة العمل لم تُفعّل بعد.
detected · translated · cached
My payment went through, but my workspace is still not active.
ChatTicketsHelp CenterPortalEmailSurveys
One switchWidget familySource hashChanged text onlyRTLLayout and chrome
EN
AR
BG
BN
CS
DA
DE
EL
ES
ES-419
FA
FI
FIL
FR
FR-CA
HE
HI
HU
ID
IT
JA
KO
MS
NL
NO
PL
PT
PT-BR
RO
RU
SK
SV
SW
TH
TR
UK
UR
VI
ZH
ZH-TW
From intent to action
Plain English in. Audited operation out.
The AI resolves intent, validates parameters, checks role permissions, returns a confirmation, executes the signed action and logs the full record.
Voice of Customer
Every signal becomes accountable work.
Survey responses, chat and ticket CSAT, Help Center helpfulness, AI-answer ratings and external feedback enter one source-linked operating queue.
SurveysChat CSATTicket CSATHelp CenterAI answersExternal feedback
Voice of Customer
Autoplaying product walkthrough
Feedback inboxSatisfaction analyticsSaved AI report
Post-chat surveyLayla Hassan · 2 min ago
Follow-upHelp Center helpfulnessAccount access · 8 min ago
PositiveAI-answer ratingBilling answer · 14 min ago
ReviewPost-chat surveyNegative
“My payment went through, but activation took too long.”
LHLayla HassanAuthenticated customer · WhatsApp · Arabic
OwnerSupport operationsStatusInvestigatingJourneyBilling → activation
65.7Improving64 signals across 6 services
Explore surveys + feedback
Proof
Teams use OpsIQ where customers actually show up.
Operators running hosting, SaaS, eCommerce and agency work on one AI layer. Their words, not ours.
Built for the work you do
Four operating realities. One shared layer.
FAQ
The platform, made clear.
Short answers about coverage, language, deployment and how the pieces fit together.
OpsIQ is one customer-operations platform for live chat, CRM, tickets, the customer portal, Knowledge Base and Help Center, surveys, promotions, email, site intelligence, integrations, API actions and governed AI operations. Each surface shares customer context without becoming the same product.
OpsIQ uses 40 canonical locales across the product and marketing site. This page is available in 40 languages, and customer-facing language workflows cover the Help Center, portal, chat widget, surveys and ticket auto-replies, including real right-to-left presentation for Arabic, Hebrew, Persian and Urdu.
Knowledge Base owns and governs articles. Help Center publishes that knowledge for readers and search. Portal Studio controls the presentation shared by Help Center and the customer portal, while Ticket System owns request submission, signed-in ticket history and customer support workflows.
Yes. Use a connector for platform-native behavior, the General API for named typed operations, or signed webhooks for event delivery. They share workspace identity, scopes, audit records and release controls.
No. OpsIQ supports cloud and self-hosted operating shapes. Entitlements follow the licensed workspace, while the deployment choice determines who operates the underlying infrastructure.