80 results for "api"
What information should I include when opening a billing support ticket?
Information to Include When Opening a Billing Support Ticket When opening a billing support ticket, please include the following information: The affected invoice or product. Your expected outcome. A description of what…
Does uploading a connector ZIP publish it immediately?
No, uploading a connector ZIP does not publish it immediately. When an author uploads a connector, it creates a submission that undergoes automated checks and review. The publication of the connector depends on the…
What should I do if I see an unfamiliar session?
If you encounter an unfamiliar session, take the following steps immediately: Revoke the session to prevent any unauthorized access. Change your account password to secure your account. Review Security activity for any…
How do I sign out of all other devices?
To sign out of all other devices, you can change your account password. This action will revoke all other customer portal sessions. Additionally, you can manage individual active sessions through the Sessions & Devices…
Can I format messages in a support ticket?
The support composer allows for richer message formatting, including links, code, quoted content, lists, and emoji, in addition to standard text. Use formatting to enhance the readability of technical steps and error…
What is the OpsIQ Account area?
The OpsIQ Account area is the customer control center for managing your OpsIQ relationship. It consolidates various features including your products, Cloud workspaces, Self-Hosted licenses, billing, invoices, receipts…
Where can I see whether OpsIQ is currently operational?
Checking OpsIQ Operational Status To see whether OpsIQ is currently operational, use the live OpsIQ Status page. This page provides real-time information on component health, incidents, and maintenance updates. It is…
Are OpsIQ webhooks secure?
OpsIQ signs webhook payloads using HMAC-SHA256 over the raw body and implements timestamp and replay protections, along with per-connector secret rotation. Receivers should verify the signature and timestamp before…
Does OpsIQ support role-based access control?
Yes, OpsIQ supports role-based access control. It utilizes owner, admin, support, and custom roles with granular grants. The developer surface describes 62 least-privilege API scopes. Additionally, product areas such as…
Are all OpsIQ integrations equally available?
No, not all OpsIQ integrations are equally available. Some connectors are bundled as General Availability (GA), while others are bundled as Preview. Additionally, marketplace packages may have their own readiness…
What does GA, Preview, or contract-ready mean for an OpsIQ connector?
Understanding GA, Preview, and Contract-Ready for OpsIQ Connectors GA stands for General Availability, which means that a bundled package has passed the platform's general-availability release governance. Preview…
How many canonical outbound webhook events does OpsIQ have?
Canonical Outbound Webhook Events in OpsIQ The Webhooks & Actions page describes a total of 30 canonical outbound events, along with the capability for wildcard subscriptions. Endpoints can subscribe to the events they…
What is the OpsIQ webhook retry schedule?
After an initial failed webhook delivery, the documented retry sequence is as follows: 1 minute 5 minutes 30 minutes 2 hours 12 hours After the sixth total attempt, the delivery is marked as failed. The delivery history…
Can OpsIQ AI access my database directly?
OpsIQ recommends using approved scoped API actions instead of allowing unrestricted direct database access. This approach ensures that a business only exposes the reads and operations that the AI actually needs. It…
What survey and feedback tools are included in OpsIQ?
OpsIQ combines Survey Studio with various feedback sources, including: Website feedback Chat CSAT Post-chat email feedback Ticket CSAT Ticket reply feedback AI-answer feedback Help Center helpfulness External reviews…
What are the OpsIQ plan limits for webhook events per month?
The current published limits for webhook events per month are as follows: Starter: Not included Launch: Not included Growth: 100,000 Business: 500,000 Scale: Unlimited Enterprise: Unlimited These limits are plan…
What does the OpsIQ Launch Self-Hosted plan include?
There is no Launch Self-Hosted plan. Launch is a Cloud plan: $15/month on OpsIQ Cloud, with a 30-day free trial. Launch on Cloud includes 3 seats, 500 tickets and 1,500 client chat conversations a month, 2 email…
What does the OpsIQ Launch Cloud plan include?
The current listed price for the OpsIQ Launch Cloud plan is $15/month. This plan includes: 3 seats 500 tickets per month 1,500 client-chat conversations per month 2 email mailboxes Automations Triggers Webhooks…
Which business functions are included in OpsIQ?
OpsIQ includes a variety of major functions designed to enhance business operations. These functions are: Client Chat AI AI-first CRM Native ticket and SLA system Knowledge Base and Help Center Customer Portal Studio…
What does OpsIQ include?
OpsIQ is a customer operations platform that combines various features into one system. These features include: Live chat Customer Relationship Management (CRM) Ticketing system Customer portals Knowledge base and help…