28 results for "products"
Where can I see all of my OpsIQ products?
To view all of your OpsIQ products, open the My Products section. This will display the OpsIQ products associated with your customer account, including Cloud workspaces and eligible Self-Hosted products. Each product…
Are my OpsIQ products managed independently?
Yes. Each order or assigned product maintains its own status, plan, cycle, and entitlement. Ordering an additional workspace does not automatically replace the first one, and cancelling one product does not inherently…
What should I do if a product I own is missing from My Products?
First, confirm that you are signed into the correct customer account and that the order is not still awaiting payment or activation. If the product should belong to the account but is still missing, open a support…
Can I link a support ticket to one of my OpsIQ products?
Yes, you can link a support ticket to one of your OpsIQ products. When creating a ticket, you have the option to associate it with a relevant product or service. This helps the support team have clearer context…
OpsIQ Documentation & Developer Docs — OpsIQ
OpsIQ Documentation & Developer Docs Overview OpsIQ provides comprehensive documentation for users to effectively set up, operate, and extend its platform. This includes guidance on various functionalities such as AI…
Integrations, API & Connector Builder — OpsIQ
OpsIQ offers a robust platform for integrating various systems through governed packages, APIs, and signed webhooks. Users can also build, publish, and sell connectors via the OpsIQ Marketplace. The integration process…
Which account page should I use for a product access problem?
To address a product access problem, start by checking the My Products page to confirm the product status. For Cloud Products If you are using a Cloud product, verify the provisioning and domain-verification state…
What information is shown on an OpsIQ product detail page?
The product detail page provides essential information about the product, including: Plan Currency Billing Cycle Status Product-Specific Information For Cloud products, the page may display workspace and…
What can I manage from Plan & Billing?
Plan & Billing manages your ordered OpsIQ products, including Cloud workspaces and Self-Hosted licenses where available. Depending on the product and configuration, you can review the following: Current plan Billing…
What is the OpsIQ Account area?
The OpsIQ Account area is the customer control center for managing your OpsIQ relationship. It consolidates various features including your products, Cloud workspaces, Self-Hosted licenses, billing, invoices, receipts…
Refund & Cancellation Policy — OpsIQ
This policy outlines how cancellations, refunds, downgrades, and billing changes work for OpsIQ subscriptions, including both Cloud (SaaS) and Self-Hosted licenses. We offer a free plan and a no-card trial to ensure you…
What account areas should support check before escalating a customer issue?
When addressing customer issues, it is important to check specific account areas before escalating the matter. Below are the key areas to review: Access Problems For access-related issues, verify the following: My…
What should I do if my Self-Hosted licence is missing after payment?
If your Self-Hosted license is missing after payment, follow these steps: Check Payment and Product Status First, confirm that the related invoice is marked as paid and that the Self-Hosted product is active. After…
Can an administrator assign a Cloud workspace to my customer account?
An eligible Cloud workspace associated with your customer account can appear in My Products, even if it was provisioned or assigned through an administrative process rather than being ordered entirely through…
Can I manage my Cloud domain from a separate old domain registry?
Managing Your Cloud Domain Current Cloud domain verification is handled within the context of the relevant product or workspace. To check the current domain status and perform verification actions, use the My Products…
Can a Marketplace buyer and author be the same customer?
Yes, a Marketplace buyer and an approved author can be the same customer. Buyer activity and approved author activity can coexist on the same customer account. Purchasing a connector does not automatically grant you…
Why might a Cloud workspace still show provisioning after payment?
Payment confirmation and workspace provisioning are separate stages. A successful payment authorizes activation; however, the workspace may still need to be created and prepared. You can monitor the provisioning state…
Why can't I open my Cloud workspace?
Cloud access depends on ownership and the state of the workspace. A suspended or cancelled workspace cannot be opened as if it were active. Additionally, a newly ordered workspace may still be in the provisioning stage…
Why don't I see the Downloads menu?
The menu is entitlement-aware and may be hidden if your account does not have any eligible Self-Hosted products or if Self-Hosted downloads are disabled. If you believe you have an active Self-Hosted entitlement but…
Do Cloud customers need a licence key?
Normal OpsIQ Cloud access is based on the customer-owned workspace and its entitlement, rather than on installing a Self-Hosted licence key. Licence keys in the customer account are primarily relevant to eligible…