132 results for "ticket"
Can incoming email create tickets in OpsIQ?
Yes, a support-purpose mailbox can convert inbound emails into new tickets or thread replies into the correct existing ticket. Message identifiers and idempotency controls help prevent duplicate processing. Attachments…
Can OpsIQ send CSAT after a support ticket is resolved?
Yes, OpsIQ supports post-resolution ticket Customer Satisfaction (CSAT) surveys, in-chat ratings, and post-chat email feedback. It is important to keep these channels distinct, as they have different response rates and…
What are the OpsIQ plan limits for ticket attachment storage per month?
The current published limits for ticket attachment storage per month are as follows: Starter: 256 MB Launch: 1,024 MB Growth: 10,240 MB Business: 51,200 MB Scale: 153,600 MB Enterprise: Unlimited These limits are plan…
What are the OpsIQ plan limits for ticket departments?
OpsIQ Plan Limits for Ticket Departments The current published limits for ticket departments are as follows: Starter: 2 Launch: 3 Growth: 10 Business: 25 Scale: 75 Enterprise: Unlimited These limits are plan…
What are the OpsIQ plan limits for tickets per month?
OpsIQ Plan Limits for Tickets per Month The current published limits for tickets per month are as follows: Starter: 50 Launch: 500 Growth: 10,000 Business: 50,000 Scale: 150,000 Enterprise: Unlimited These limits are…
What are the OpsIQ plan limits for ticket auto-replies per month?
OpsIQ Plan Limits for Ticket Auto-Replies per Month The current published limits for ticket auto-replies per month are as follows: Starter: Not included Launch: Not included Growth: 15,000 Business: 50,000 Scale…
Set up departments for tickets and chat
Departments send each conversation to the right people, for example Sales, Billing and Support. Open Settings → Team & Departments and click + Add department. Name it and add the team members who work in it. Repeat…
What information should I include when opening a technical support ticket?
When opening a technical support ticket, please include the following information: Required Information Affected Product: Specify which product you are experiencing issues with. Description of the Workflow: Describe the…
What information should I include when opening a billing support ticket?
Information to Include When Opening a Billing Support Ticket When opening a billing support ticket, please include the following information: The affected invoice or product. Your expected outcome. A description of what…
How many ticket departments can each plan have?
Ticket Department Limits by Plan The published limits for ticket departments based on each plan are as follows: Starter: 2 departments Launch: 3 departments Growth: 10 departments Business: 25 departments Scale: 75…
Can I merge or split tickets in OpsIQ?
Yes, OpsIQ includes deduplication and merge concepts. It also supports splitting one thread into separate cases when it contains independent issues. Related-ticket links can preserve context without forcing unrelated…
Can multiple agents work on the same ticket safely?
OpsIQ includes features such as collision awareness, followers, related tickets, approvals, split workflows, real-time updates, and a polling backstop. These features help reduce stale views and duplicate work. However…
OpsIQ Documentation & Developer Docs · OpsIQ
OpsIQ Documentation & Developer Docs Overview OpsIQ provides comprehensive documentation for users to effectively set up, operate, and extend its platform. This includes guidance on various functionalities such as AI…
AI Email Channel: Shared Inbox, CRM Replies & Delivery · OpsIQ
AI Email Channel: Shared Inbox, CRM Replies & Delivery — OpsIQ Transform your support email into an intelligent shared inbox with OpsIQ. This platform allows you to route support emails into native tickets, manage…
AI Writing Assistant for Support Replies, KB & Email · OpsIQ
AI Writing Assistant for Support Replies, KB & Email — OpsIQ OpsIQ introduces an innovative AI writing assistant designed to streamline the drafting of ticket replies, knowledge base (KB) articles, announcements, and…
AI Live Chat Widget That Knows Your Customer · OpsIQ
AI Live Chat Widget That Knows Your Customer — OpsIQ OpsIQ introduces an innovative AI live chat widget designed to enhance customer interactions by recognizing visitors, auto-detecting their language, and providing…
Pricing & Plans: Free to Start, No Hidden Fees · OpsIQ
Pricing & Plans: Free to Start, No Hidden Fees — OpsIQ OpsIQ offers transparent pricing for both cloud and self-hosted plans, allowing users to start for free without needing a credit card. Each plan includes…
All Features: Chat, CRM, HR, Helpdesk, SEO & AI · OpsIQ
All Features: Chat, CRM, Helpdesk, SEO & AI — OpsIQ Explore every OpsIQ feature in one platform: live chat, AI-first CRM, helpdesk, promotions, SEO, analytics, and consent. Experience all features and try it free today…
AI Customer Operations Platform for Websites · OpsIQ
AI Customer Operations Platform for Websites — OpsIQ OpsIQ is an all-in-one AI customer operations platform designed to enhance website interactions through live chat, CRM, ticketing, customer portals, knowledge bases…
Portal Studio administrator and developer guide — OpsIQ
Overview OpsIQ Portal Studio allows you to build, preview, govern, publish, and extend an enterprise customer portal. This guide provides essential information for both administrators and developers to effectively…