176 results for "billing"
Can OpsIQ disable new product ordering?
Yes, OpsIQ can disable new product ordering. Product availability is driven by configuration settings. As a result, new ordering for specific product types or plans may be unavailable, even while existing customers can…
What if no online payment gateway is available for my order?
If no online payment gateway is available for your order, the account is designed to prevent any false indications of a successful payment. In such cases, an unpaid or manual invoice can remain for settlement through…
Can I use a coupon when ordering or changing an OpsIQ plan?
Where coupons are supported for the selected product or offer, you can enter the coupon during the quote or order process. OpsIQ validates the coupon against the current authenticated quote before finalizing the…
Can my OpsIQ order have a negotiated or custom rate?
Yes, an account can reflect a custom negotiated contract rate if one has been configured. When a custom commercial arrangement applies, rely on the amount and terms displayed for that order rather than assuming the…
Are OpsIQ prices fixed in the account training information?
No, OpsIQ prices are not fixed. Plans, prices, currencies, add-on charges, token-pack prices, discounts, and negotiated contract rates can vary based on the product, plan, account, or commercial configuration. Always…
What are customer API tokens in OpsIQ?
Customer API tokens allow you to authorize supported customer-scoped integrations without sharing your account password. These tokens can carry limited permissions for supported account, license, billing, or support…
Can my wallet use a different currency from my account?
The customer wallet is designed to operate with one preferred account wallet currency. When a wallet payment involves a different invoice currency, OpsIQ can utilize configured conversion rates when they are available…
What does 'Free' mean on an OpsIQ product card?
The term 'Free' on an OpsIQ product card indicates that a product is either active or in trial, and its current billed amount is zero. This reflects the current billing status for that product; however, it does not mean…
Can I search inside my OpsIQ account?
Yes, you can search within your OpsIQ account. The account interface includes a search feature that allows you to quickly find common destinations such as: Billing Invoices Security Sessions Downloads Domains Wallet…
What is OpsIQ Customer Portal Studio?
Customer Portal Studio is the presentation and configuration layer for the authenticated customer portal. It allows a business to shape the customer experience and connect it with the same account, support, knowledge…
What happens if I delete my OpsIQ account or data?
OpsIQ supports privacy export and deletion workflows. However, deletion is subject to legal, billing, fraud prevention, security, backup, and audit retention requirements. Some auditable facts may remain even after a…
How do existing OpsIQ customers get support?
Existing customers should sign in and open a support ticket for any account, license, billing, or technical issues that require customer context. Paid Cloud plans may include priority support based on the specific plan…
When was OpsIQ launched?
The About page states that OpsIQ was launched in 2026. Prior to the public product launch, it was used on live production sites and in real customer and billing workflows. This background is presented as the reason the…
How much can an OpsIQ Agency Partner earn?
Earnings Potential for OpsIQ Agency Partners The public Partner Program currently offers a 30% recurring revenue share for agency partners for the lifetime of the customers they bring into the program. This agency model…
Is OpsIQ suitable for SaaS companies?
Yes, SaaS teams can use OpsIQ for various functions including chat, help desk, CRM, analytics, onboarding, promotions, email, knowledge management, surveys, billing integrations, and AI-assisted operations. Connected…
Is OpsIQ suitable for web hosting companies and WHMCS?
Yes, OpsIQ is suitable for web hosting companies and WHMCS. Hosting and WHMCS are a core solution pattern for OpsIQ. The platform can integrate authenticated chat, tickets, knowledge management, CRM, visitor…
How can a custom checkout send conversions to OpsIQ?
A custom checkout can send a normalized server-side event, such as invoice.paid, through the supported API or webhook path. OpsIQ can then attach journey attribution and feed Sales Bridge and analytics. It is important…
What sales statistics does OpsIQ show?
Sales Statistics in OpsIQ Sales Bridge can display totals and trends for today, the week, the month, and the year. It also provides comparative changes, such as month-over-month or year-over-year statistics, when…
What is OpsIQ Sales Bridge?
Sales Bridge is a normalized purchase and conversion layer that integrates sales events from connected billing or commerce systems into OpsIQ. It offers a recent purchases feed, source/platform badges, search and…
Can Remote Sites report sales conversions to OpsIQ?
Yes, Remote Sites support sales-conversion bridge patterns, allowing purchases and other outcomes to be attributed to the correct site and journey. Templates are provided for environments such as WooCommerce and custom…