50 results for "customer portal"
Can the Customer Portal use Knowledge Base content?
Yes, the Customer Portal can utilize content from the Knowledge Base. The Portal and Help Center surfaces can present approved knowledge, while Portal Studio manages the broader authenticated presentation. The portal…
What is OpsIQ Customer Portal Studio?
Customer Portal Studio is the presentation and configuration layer for the authenticated customer portal. It allows a business to shape the customer experience and connect it with the same account, support, knowledge…
How are the Knowledge Base, Help Center, and Customer Portal different?
The Knowledge Base manages and governs articles, while the Help Center publishes that knowledge for readers and search purposes. The Portal Studio controls the shared presentation for both the Help Center and the…
What is the difference between the Knowledge Base, Help Center, and Customer Portal?
Difference Between the Knowledge Base, Help Center, and Customer Portal The Knowledge Base is a governed library where articles and FAQs are created, imported, organized, reviewed, and controlled. The Help Center serves…
Can knowledge base articles appear inside our customer portal?
Yes, OpsIQ can surface approved articles inside your customer portal. The Knowledge Base remains the source of truth for articles, search, languages, and translations. Related articles AI Help Desk & Ticketing System…
Portal Studio administrator and developer guide — OpsIQ
Overview OpsIQ Portal Studio allows you to build, preview, govern, publish, and extend an enterprise customer portal. This guide provides essential information for both administrators and developers to effectively…
AI Customer Operations Platform for Websites · OpsIQ
AI Customer Operations Platform for Websites — OpsIQ OpsIQ is an all-in-one AI customer operations platform designed to enhance website interactions through live chat, CRM, ticketing, customer portals, knowledge bases…
Can I use a custom domain for the OpsIQ portal or Help Center?
Using a Custom Domain for the OpsIQ Portal or Help Center Yes, you can use a custom domain for the OpsIQ portal or Help Center if your plan includes the entitlement. The Scale plan specifically lists custom domains for…
AI Live Chat Widget That Knows Your Customer · OpsIQ
AI Live Chat Widget That Knows Your Customer — OpsIQ OpsIQ introduces an innovative AI live chat widget designed to enhance customer interactions by recognizing visitors, auto-detecting their language, and providing…
Survey Studio, CSAT & Voice of Customer · OpsIQ
Survey Studio, CSAT & Voice of Customer — OpsIQ Build multilingual surveys, collect Customer Satisfaction (CSAT) and Net Promoter Score (NPS), and unify ten customer feedback sources in one normalized, evidence-linked…
What is the OpsIQ customer identity layer?
OpsIQ connects customer identity across various events, including permitted website interactions, chat, CRM, ticketing, portal visits, purchases, and integrations. This allows workflows to recognize the same person or…
Why do I see different account menu items from another customer?
Account navigation is both entitlement- and configuration-aware. Features such as Self-Hosted downloads, wallet funding, Support Portal access, Marketplace tools, or certain product actions only appear when they are…
Pricing & Plans: Free to Start, No Hidden Fees · OpsIQ
Pricing & Plans: Free to Start, No Hidden Fees — OpsIQ OpsIQ offers transparent pricing for both cloud and self-hosted plans, allowing users to start for free without needing a credit card. Each plan includes…
OpsIQ Documentation & Developer Docs · OpsIQ
OpsIQ Documentation & Developer Docs Overview OpsIQ provides comprehensive documentation for users to effectively set up, operate, and extend its platform. This includes guidance on various functionalities such as AI…
Partner Program: Agency & Reseller Revenue Share · OpsIQ
Partner Program: Agency & Reseller Revenue Share — OpsIQ Join the OpsIQ partner program and earn a 30% recurring revenue share as an agency, a 40% margin as a reseller, or build a certified connector. Apply for free…
All Features: Chat, CRM, HR, Helpdesk, SEO & AI · OpsIQ
All Features: Chat, CRM, Helpdesk, SEO & AI — OpsIQ Explore every OpsIQ feature in one platform: live chat, AI-first CRM, helpdesk, promotions, SEO, analytics, and consent. Experience all features and try it free today…
Manage Multiple Websites From One Dashboard · OpsIQ
Manage Multiple Websites From One Dashboard — OpsIQ OpsIQ offers a powerful solution for managing multiple websites and platforms from a single dashboard. With the ability to connect various sites—5 on the Growth plan…
AI Solutions by Industry & Use Case · OpsIQ
AI Solutions by Industry & Use Case — OpsIQ AI software solutions for hosting, SaaS, eCommerce, agencies, and local services. Pre-built connectors for WHMCS, Stripe, Shopify, and more. Go live today. One Layer. Every…
AI Knowledge Base & Multilingual Help Center · OpsIQ
AI Knowledge Base & Multilingual Help Center — OpsIQ OpsIQ allows you to create governed knowledge and publish a branded Help Center in 40 languages. This enables you to ground AI answers, surface articles in your…
Trust Center: Security, Compliance & Uptime · OpsIQ
Trust Center: Security, Compliance & Uptime — OpsIQ OpsIQ's Trust Center consolidates essential information regarding security, compliance, and uptime, ensuring transparency and accountability. Key features include…