18 results for "notifications"
Can I clear account notifications?
Yes, you can clear read notifications or, with confirmation, clear all account notifications. Clearing them removes the notification items from the notification view but does not erase the underlying business or support…
Can I mark all account notifications as read?
Yes, you can mark all currently listed notifications as read. Please note that this action only changes the notification read state; it does not affect the status of the underlying ticket, invoice, product, or security…
What appears in OpsIQ account Notifications?
Notifications in your OpsIQ account can include various updates related to billing, support, security, products, or account changes. Each notification may contain a link that directs you to the relevant customer action…
Does clearing Notifications erase my Activity history?
No. Notifications and Activity serve different purposes. Clearing a notification removes the inbox item, while the underlying account, billing, product, support, or security record remains governed by its own retention…
What email notifications can I control from Preferences?
Email Notification Preferences The Preferences section allows you to manage your email notifications regarding various aspects of your account. You can control notifications for: Billing and invoice messages Product…
Can I use account Notifications as proof that an invoice was paid?
Use the invoice and receipt status as the authoritative financial record. A notification is an alert and can be cleared independently; it should not replace the actual billing document or receipt when confirming…
OpsIQ FAQ: Pricing, AI Chat, Tickets and Security · OpsIQ
OpsIQ FAQ: Pricing, AI Chat, Tickets and Security Overview: OpsIQ is an AI-powered operations platform designed for websites and online businesses, offering features like visitor tracking, customer chat, ticketing…
Revenue Attribution & Sales Tracking Software · OpsIQ
Revenue Attribution & Sales Tracking Software — OpsIQ OpsIQ offers a comprehensive solution for tracking revenue across various platforms such as WHMCS, Stripe, Paystack, Shopify, and custom checkouts. With its…
OpsIQ Documentation & Developer Docs · OpsIQ
OpsIQ Documentation & Developer Docs Overview OpsIQ provides comprehensive documentation for users to effectively set up, operate, and extend its platform. This includes guidance on various functionalities such as AI…
Why might I not receive a support email even though the ticket was updated?
The ticket itself remains the authoritative conversation in your account. Email delivery can depend on your support email preference, mail delivery, and message routing. To troubleshoot why you might not receive a…
Will I receive an email when support replies?
Support replies can generate an account notification. When the relevant notification settings and mail delivery are enabled, you may also receive an email notification. If you are waiting for an update, check both the…
Acceptable Use Policy · OpsIQ
Acceptable Use Policy — OpsIQ Overview The Acceptable Use Policy (AUP) for OpsIQ outlines the rules that ensure the platform remains safe, lawful, and reliable for all users. This policy applies to all uses of OpsIQ…
Compliance · OpsIQ
Compliance — OpsIQ OpsIQ is committed to data protection, security, AI governance, and regulatory readiness. Our approach ensures compliance that can be verified, with a focus on security by design, privacy alignment…
Integrations, API & Connector Builder · OpsIQ
Integrations, API & Connector Builder — OpsIQ OpsIQ offers a robust platform for integrating various systems through governed packages, APIs, and signed webhooks. Users can also build, publish, and sell connectors via…
All Features: Chat, CRM, HR, Helpdesk, SEO & AI · OpsIQ
All Features: Chat, CRM, Helpdesk, SEO & AI — OpsIQ Explore every OpsIQ feature in one platform: live chat, AI-first CRM, helpdesk, promotions, SEO, analytics, and consent. Experience all features and try it free today…
What account areas should support check before escalating a customer issue?
When addressing customer issues, it is important to check specific account areas before escalating the matter. Below are the key areas to review: Access Problems For access-related issues, verify the following: My…
What is the OpsIQ Account area?
The OpsIQ Account area is the customer control center for managing your OpsIQ relationship. It consolidates various features including your products, Cloud workspaces, Self-Hosted licenses, billing, invoices, receipts…
How many ticket departments can each plan have?
Ticket Department Limits by Plan The published limits for ticket departments based on each plan are as follows: Starter: 2 departments Launch: 3 departments Growth: 10 departments Business: 25 departments Scale: 75…