19 results for "updates"
OpsIQ Documentation & Developer Docs · OpsIQ
OpsIQ Documentation & Developer Docs Overview OpsIQ provides comprehensive documentation for users to effectively set up, operate, and extend its platform. This includes guidance on various functionalities such as AI…
OpsIQ FAQ: Pricing, AI Chat, Tickets and Security · OpsIQ
OpsIQ FAQ: Pricing, AI Chat, Tickets and Security Overview: OpsIQ is an AI-powered operations platform designed for websites and online businesses, offering features like visitor tracking, customer chat, ticketing…
AI Email Channel: Shared Inbox, CRM Replies & Delivery · OpsIQ
AI Email Channel: Shared Inbox, CRM Replies & Delivery — OpsIQ Transform your support email into an intelligent shared inbox with OpsIQ. This platform allows you to route support emails into native tickets, manage…
What appears in OpsIQ account Notifications?
Notifications in your OpsIQ account can include various updates related to billing, support, security, products, or account changes. Each notification may contain a link that directs you to the relevant customer action…
Pricing & Plans: Free to Start, No Hidden Fees · OpsIQ
Pricing & Plans: Free to Start, No Hidden Fees — OpsIQ OpsIQ offers transparent pricing for both cloud and self-hosted plans, allowing users to start for free without needing a credit card. Each plan includes…
AI Live Chat Widget That Knows Your Customer · OpsIQ
AI Live Chat Widget That Knows Your Customer — OpsIQ OpsIQ introduces an innovative AI live chat widget designed to enhance customer interactions by recognizing visitors, auto-detecting their language, and providing…
What email notifications can I control from Preferences?
Email Notification Preferences The Preferences section allows you to manage your email notifications regarding various aspects of your account. You can control notifications for: Billing and invoice messages Product…
Product Roadmap: Shipped, In Progress & Next · OpsIQ
Product Roadmap: Shipped, In Progress & Next Follow the live OpsIQ product roadmap to see what has been shipped this quarter, what is currently in active development, and what is coming next. You can also suggest a…
Visitor Tracking, Session Replay & Intent Scoring · OpsIQ
Visitor Tracking, Session Replay & Intent Scoring — OpsIQ OpsIQ offers a comprehensive solution for visitor tracking, session replay, and intent scoring, allowing businesses to gain deep insights into user behavior on…
System Status & Live Uptime Monitor · OpsIQ
System Status & Live Uptime Monitor Check the real-time OpsIQ system status and uptime for every component. Track live incidents, resolution timelines, and post-incident reviews. Subscribe today. Status Overview All…
Developer API, Webhooks & Connector Builder · OpsIQ
Developer API, Webhooks & Connector Builder — OpsIQ OpsIQ offers a robust platform for building governed integrations through its Developer API, Webhooks, and Connector Builder. This enables developers to create…
Manage Multiple Websites From One Dashboard · OpsIQ
Manage Multiple Websites From One Dashboard — OpsIQ OpsIQ offers a powerful solution for managing multiple websites and platforms from a single dashboard. With the ability to connect various sites—5 on the Growth plan…
All Features: Chat, CRM, HR, Helpdesk, SEO & AI · OpsIQ
All Features: Chat, CRM, Helpdesk, SEO & AI — OpsIQ Explore every OpsIQ feature in one platform: live chat, AI-first CRM, helpdesk, promotions, SEO, analytics, and consent. Experience all features and try it free today…
Portal Studio administrator and developer guide — OpsIQ
Overview OpsIQ Portal Studio allows you to build, preview, govern, publish, and extend an enterprise customer portal. This guide provides essential information for both administrators and developers to effectively…
Import contacts from a CSV file
Bring your customer list from another tool or a spreadsheet into the OpsIQ CRM. Export your contacts from your old tool as a CSV file. Save it as UTF-8. In OpsIQ, open CRM → Contacts and click Import. Choose your file…
Does OpsIQ have a public roadmap?
Yes, OpsIQ publishes a roadmap that separates shipped work from features that are in progress or planned next. Roadmap items are directional and may change, so an item marked as "In Progress" or "Next" should not be…
Can multiple agents work on the same ticket safely?
OpsIQ includes features such as collision awareness, followers, related tickets, approvals, split workflows, real-time updates, and a polling backstop. These features help reduce stale views and duplicate work. However…
How does real-time chat delivery work in OpsIQ?
How Real-Time Chat Delivery Works in OpsIQ OpsIQ can utilize real-time providers such as Pusher, Ably, or Firebase when configured. In cases where the preferred push path is unavailable, a polling fallback is employed…
Can OpsIQ run in the cloud or on my own server?
Yes, OpsIQ supports both OpsIQ Cloud and Self-Hosted deployment options. The Cloud version is operated by OpsIQ and is intended for teams that prefer managed updates, backups, infrastructure, and service operation. In…