Freshdesk
Help desk with ticketing, priced per agent
OpsIQ
AI front office: chat, WhatsApp, tickets, CRM and help center in one place
OpsIQ vs Freshdesk.
Freshdesk is a help desk priced per agent, with the Freddy AI Agent sold in session packs. OpsIQ puts website chat, WhatsApp, Instagram and Facebook, tickets, a help center and a CRM in one workspace, prices it per workspace instead of per seat, and bills AI by the tokens used.
How Freshdesk and OpsIQ charge.
| Freshdesk | OpsIQ | |
|---|---|---|
| Entry price | From $19 per agent per month, billed yearly | Launch $15 per workspace per month, 3 seats included |
| How the price grows | With every seat (agent) you add | Per workspace: seats are included in the plan |
| Free plan | No: 14-day free trial | Yes: Starter, 2 seats included |
| AI pricing | Freddy AI Agent: first 500 sessions free once, then $49 per 100 sessions. Copilot $29 per agent a month | Per token used, from a prepaid wallet at your plan's rate, or bring your own AI key |
| Where it runs | Vendor cloud | Cloud, or self-hosted on your own server |
All Freshdesk plans we compared
- Growth: $19 per agent per month, billed yearly
- Pro: $55 per agent per month, billed yearly
- Enterprise: $89 per agent per month, billed yearly
What you get with each.
| Capability | Freshdesk | OpsIQ | Note |
|---|---|---|---|
| AI that answers from your own contentFreshdesk: Freddy AI Agent, in session packs | ✓ | ✓ | Freshdesk: Freddy AI Agent, in session packs |
| Help center | ✓ | ✓ | |
| Ticketing | ✓ | ✓ | |
| Price grows with every seatOpsIQ includes seats in each plan | ✓ | — | OpsIQ includes seats in each plan |
| Built-in online store that sells through chat | — | ✓ | |
| HR: staff records, leave and recruitingPeopleOS HR | — | ✓ | PeopleOS HR |
| Surveys and NPS | — | ✓ | |
| Self-hosted on your own serverBusiness plan and above | — | ✓ | Business plan and above |
Where Freshdesk is strong: A low entry price per agent, broad ticketing features and 500 free AI agent sessions.
What would your team pay?
Pick your team size and how many conversations the AI answers a month. We take the cheapest paid plan on each side that fits your team; free plans are compared above.
Freshdesk
- Plan
- AI
- Total a month
OpsIQ
- Plan
- AI
- Total a month
Estimate from list prices before taxes and discounts: OpsIQ at monthly billing, Freshdesk as its pricing page shows them (often billed yearly, which is cheaper). Freshdesk prices checked on 15 October 2026.
Moving from Freshdesk, step by step.
Run OpsIQ next to Freshdesk until you trust it. Nothing has to move on day one.
- Create your workspace. Start on the free plan, no card needed.
- Bring your contacts. Export them from Freshdesk as a CSV file and use Import in OpsIQ Contacts. Duplicates are matched by email. Coming from a CRM? The CRM Import connector copies contacts, companies and deals from ten major CRMs.
- Teach the AI. Import your existing help articles or let OpsIQ crawl your website, so the AI answers from your own content from the first chat.
- Install the chat widget. Paste one line of code, or use the WordPress, WooCommerce, Shopify or WHMCS connector.
- Connect your channels. Add WhatsApp, Instagram, Facebook and email to the same inbox, then switch off the old tool when your team is ready.
OpsIQ or Freshdesk?
Sources and fairness. Freshdesk figures checked on 15 October 2026. Source. Competitor names and trademarks belong to their owners; OpsIQ is not affiliated with or endorsed by them. Prices change, so check the vendor's site before you decide. All comparisons