81 results for "email"
What subprocessors does OpsIQ use?
Subprocessor Information OpsIQ publishes information about its subprocessors, which cover various categories including: Cloud infrastructure Payment processors AI providers Email delivery CDN/security services Optional…
Why was OpsIQ created?
OpsIQ was created to address the fragmentation that the team experienced while operating various websites. The tools for chat, CRM, tickets, analytics, email, SEO, promotions, and AI existed in separate systems, each…
Does the Partner Program support white-label client delivery?
Yes, the Partner Program supports white-label client delivery. The partner material outlines the white-labeling options for the widget, account portal, and emailed SEO reports. It also includes features such as a…
Can OpsIQ replace several existing tools?
Potentially. OpsIQ includes native capabilities that overlap with several existing tools, such as live chat, help desk, CRM, promotion tools, SEO monitoring, analytics, surveys, consent management, customer portal…
Is OpsIQ suitable for SaaS companies?
Yes, SaaS teams can use OpsIQ for various functions including chat, help desk, CRM, analytics, onboarding, promotions, email, knowledge management, surveys, billing integrations, and AI-assisted operations. Connected…
Can OpsIQ roll back an AI action?
OpsIQ can roll back an action when there is a defined inverse or reversible operation. This rollback feature is linked to the original audit record. However, it is important to note that reversibility is…
Can OpsIQ Writing use customer account context?
Yes, OpsIQ Writing can utilize customer account context. When the operator is authorized and the connector is available, it can access the current customer, thread, billing context, prior tickets, and other live…
What is OpsIQ Writing?
OpsIQ Writing is the AI-assisted drafting layer for emails, tickets, knowledge articles, announcements, and other supported operational content. It utilizes the current thread, authorized customer context, billing and…
What is the OpsIQ Ticket System?
OpsIQ includes a native help desk that features departments, inbound email, routing, assignments, SLA policies, AI triage and drafting, customer portal access, related-ticket workflows, approvals, collaboration, and…
Can OpsIQ send CSAT after a support ticket is resolved?
Yes, OpsIQ supports post-resolution ticket Customer Satisfaction (CSAT) surveys, in-chat ratings, and post-chat email feedback. It is important to keep these channels distinct, as they have different response rates and…
What survey and feedback tools are included in OpsIQ?
OpsIQ combines Survey Studio with various feedback sources, including: Website feedback Chat CSAT Post-chat email feedback Ticket CSAT Ticket reply feedback AI-answer feedback Help Center helpfulness External reviews…
Can OpsIQ create white-label SEO reports?
Yes, OpsIQ can create white-label SEO reports on appropriate higher plans and partner arrangements. OpsIQ offers agency-oriented white-label executive reporting, and the partner program specifically mentions emailed SEO…
What is the OpsIQ AI-first CRM?
OpsIQ CRM is a shared customer and deal system designed to integrate with chat, tickets, email, billing context, analytics, and AI, rather than functioning as an isolated sales database. Its command center highlights…
Is white-labeling available in OpsIQ?
Yes, white-labeling is available in OpsIQ. Higher plans include white-label capabilities. Plan Features The features of each plan related to white-labeling are as follows: Business: Introduces white-label branding and…
What does the OpsIQ Growth Cloud plan include?
The current listed price for the OpsIQ Growth Cloud plan is $49/month. This plan includes: Up to 5 websites 10 seats 10,000 tickets per month Connector building Site Intelligence for SEO crawls, rankings, and backlinks…
What does the OpsIQ Launch Cloud plan include?
The current listed price for the OpsIQ Launch Cloud plan is $15/month. This plan includes: 3 seats 500 tickets per month 1,500 client-chat conversations per month 2 email mailboxes Automations Triggers Webhooks…
What does the OpsIQ Starter Cloud plan include?
The current listed price for the OpsIQ Starter Cloud plan is Free. This plan includes the following features: 1 website 2 seats 1 email mailbox Managed AI pay-as-you-go or supported BYOK Live chat and Admin Chat Admin…
Is OpsIQ one product or a collection of separate tools?
OpsIQ is one connected platform with multiple product surfaces rather than a bundle of unrelated applications. The features include chat, CRM, tickets, knowledge, analytics, promotions, SEO, email, surveys, consent…
Which business functions are included in OpsIQ?
OpsIQ includes a variety of major functions designed to enhance business operations. These functions are: Client Chat AI AI-first CRM Native ticket and SLA system Knowledge Base and Help Center Customer Portal Studio…
What is OpsIQ?
OpsIQ is an AI operating layer designed for websites and online businesses. It integrates various functions such as customer chat, CRM, ticketing, knowledge management, promotions, SEO, site intelligence, analytics…