81 results for "email"
AI Email Channel: Shared Inbox, CRM Replies & Delivery — OpsIQ
Transform your support email into an intelligent shared inbox with OpsIQ. This platform allows you to route support emails into native tickets, manage outreach replies within your CRM, draft personalized responses, and…
AI Writing Assistant for Support Replies, KB & Email — OpsIQ
OpsIQ introduces an innovative AI writing assistant designed to streamline the drafting of ticket replies, knowledge base (KB) articles, announcements, and emails. This tool is tailored to reflect your customer data and…
Why might I not receive a support email even though the ticket was updated?
The ticket itself remains the authoritative conversation in your account. Email delivery can depend on your support email preference, mail delivery, and message routing. To troubleshoot why you might not receive a…
Will I receive an email when support replies?
Support replies can generate an account notification. When the relevant notification settings and mail delivery are enabled, you may also receive an email notification. If you are waiting for an update, check both the…
Can I change my account email address from Manage Profile?
The registered email address is displayed in the profile area, but it cannot be edited from that form. If you need to change your email address, please contact OpsIQ support. This change will be handled through the…
Why does onboarding say I still need to verify my email?
Cloud provisioning and cloud access can remain gated until your customer email address is verified. If the verification step is still incomplete, use the resend option shown in your account and complete the verification…
Can incoming email create tickets in OpsIQ?
Yes, a support-purpose mailbox can convert inbound emails into new tickets or thread replies into the correct existing ticket. Message identifiers and idempotency controls help prevent duplicate processing. Attachments…
How many email mailboxes can I connect to OpsIQ?
Email Mailbox Connection Limits in OpsIQ The published mailbox limits for connecting to OpsIQ are as follows: Starter: 1 mailbox Launch: 2 mailboxes Growth: 10 mailboxes Business: 50 mailboxes Scale: 150 mailboxes…
Does OpsIQ support email bounces and complaints?
OpsIQ's email feature set includes support for handling email bounces and complaints, provided that the connected relay or provider exposes these events. This functionality helps maintain list health and ensures…
Can inbound email be delivered to OpsIQ by webhook?
Yes, OpsIQ supports inbound webhook paths in addition to polling and forwarding patterns. The email page describes the following: HMAC-SHA256 or Basic authentication Timestamp validation Unique webhook paths Explicit…
Can OpsIQ AI draft email replies?
Yes, email integrates with OpsIQ Writing and can generate context-aware drafts using the email thread, customer context, knowledge base, and the configured company voice. Agents have the ability to approve, edit…
What email systems can OpsIQ connect to?
OpsIQ's email channel supports common IMAP and mailbox environments, including Gmail, Outlook/Microsoft Mail, cPanel-hosted mail, and standards-based configurations. A live connection test helps validate the settings…
What are the OpsIQ plan limits for email drafts per month?
OpsIQ Plan Limits for Email Drafts per Month The current published limits for email drafts per month are as follows: Starter: Not included Launch: Not included Growth: 10,000 Business: 50,000 Scale: 150,000 Enterprise…
What are the OpsIQ plan limits for email mailboxes?
The current published limits for email mailboxes are as follows: Starter: 1 Launch: 2 Growth: 10 Business: 50 Scale: 150 Enterprise: Unlimited These limits are plan entitlements, so be sure to use the live pricing and…
What email notifications can I control from Preferences?
Email Notification Preferences The Preferences section allows you to manage your email notifications regarding various aspects of your account. You can control notifications for: Billing and invoice messages Product…
Does OpsIQ detect automated email and no-reply messages?
Yes, OpsIQ detects automated email and no-reply messages. It employs suppression logic that utilizes signals such as List-Unsubscribe, List-ID, bulk markers, no-reply addresses, and daemon/system patterns. This approach…
OpsIQ Documentation & Developer Docs — OpsIQ
OpsIQ Documentation & Developer Docs Overview OpsIQ provides comprehensive documentation for users to effectively set up, operate, and extend its platform. This includes guidance on various functionalities such as AI…
No-Code Popup & Promotion Builder — OpsIQ
Overview: OpsIQ offers a powerful no-code solution for creating pop-ups, bars, and gamified funnels designed to enhance visitor engagement and drive conversions. With an AI copilot and seamless integration with popular…
Refund & Cancellation Policy — OpsIQ
This policy outlines how cancellations, refunds, downgrades, and billing changes work for OpsIQ subscriptions, including both Cloud (SaaS) and Self-Hosted licenses. We offer a free plan and a no-card trial to ensure you…
All Features: Chat, CRM, Helpdesk, SEO & AI — OpsIQ
Explore every OpsIQ feature in one platform: live chat, AI-first CRM, helpdesk, promotions, SEO, analytics, and consent. Experience all features and try it free today. Key Features Overview Engagement Tools Live Chat…