45 results for "help center"
Enterprise Security & Trust: Identity, Code, Data, AI and Audit · OpsIQ
Enterprise Security & Trust: Identity, Code, Data, AI and Audit — OpsIQ In today's digital landscape, enterprise security must encompass a comprehensive approach that extends beyond mere login credentials. OpsIQ…
OpsIQ alternatives compared: Tidio, Crisp, LiveChat, tawk.to · OpsIQ
OpsIQ vs Intercom, Zendesk & HubSpot: A Comprehensive Comparison In today's digital landscape, businesses often rely on multiple tools to manage customer interactions, support, and analytics. OpsIQ positions itself as a…
Survey Studio, CSAT & Voice of Customer · OpsIQ
Survey Studio, CSAT & Voice of Customer — OpsIQ Build multilingual surveys, collect Customer Satisfaction (CSAT) and Net Promoter Score (NPS), and unify ten customer feedback sources in one normalized, evidence-linked…
Teach the AI from your website
The AI answers from your own content. The fastest way to give it that content is to let OpsIQ read your website. Open Help Center → Articles and choose Crawl & Import Knowledge. Enter your website address. To fetch…
Can the Customer Portal use Knowledge Base content?
Yes, the Customer Portal can utilize content from the Knowledge Base. The Portal and Help Center surfaces can present approved knowledge, while Portal Studio manages the broader authenticated presentation. The portal…
What is the OpsIQ Knowledge Base?
The Knowledge Base is a governed library designed to store, organize, improve, and publish operational knowledge. It can facilitate operator assistance, generate AI responses, and provide content for the public Help…
Where can approved knowledge be used once it's published?
The same approved article can be used in the public Help Center, customer chat, ticket support, and OpsIQ writing tools. Related articles AI Help Desk & Ticketing System With SLA — OpsIQ AI Writing Assistant for Support…
Privacy Policy · OpsIQ
Privacy Policy — OpsIQ Effective Date: August 7, 2026 Version: 2026.08 Reviewed by: OpsIQ Security Reading Time: ~9 min --- Overview OpsIQ, a product of Nabtech Digitalnet Limited, is committed to protecting the privacy…
Contact Sales, Support & Demos · OpsIQ
Contact Sales, Support & Demos — OpsIQ Contact OpsIQ for sales, demos, onboarding, technical support, and integrations. Messages are triaged upon arrival and directed to the appropriate team within one business day…
AI Solutions by Industry & Use Case · OpsIQ
AI Solutions by Industry & Use Case — OpsIQ AI software solutions for hosting, SaaS, eCommerce, agencies, and local services. Pre-built connectors for WHMCS, Stripe, Shopify, and more. Go live today. One Layer. Every…
Integrations, API & Connector Builder · OpsIQ
Integrations, API & Connector Builder — OpsIQ OpsIQ offers a robust platform for integrating various systems through governed packages, APIs, and signed webhooks. Users can also build, publish, and sell connectors via…
OpsIQ vs Intercom: Feature Comparison — OpsIQ
OpsIQ vs Intercom: Feature Comparison This article provides a side-by-side comparison of OpsIQ and Intercom, focusing on features, pricing, and deployment. Discover where each platform excels and understand why one may…
Give the AI your instructions
Tell the AI how to talk to your customers: your tone, what it may promise and what it should hand to a person. Open Settings → AI Instructions. Choose Customer Chat AI. This is how the AI talks to customers in your chat…
What happens if a renewal or trial invoice is not paid?
OpsIQ never deletes your data because an invoice is late. An unpaid product is paused, and paying turns it back on. Renewals Your renewal invoice is sent 7 days before your plan renews and is due on the renewal date. If…
How do I switch OpsIQ to dark mode?
OpsIQ has a dark theme. The choice is yours alone: it changes your own screens, not your teammates'. Click your name at the bottom of the left menu and choose My profile & security. Under Profile details, find…
Can education or membership businesses use OpsIQ?
Yes, OpsIQ can be utilized by education and membership businesses. It supports workflows related to verified member identity, learning management systems (LMS), progress tracking, announcements, guided tours, tickets…
Does OpsIQ identify knowledge gaps?
Yes, OpsIQ can identify knowledge gaps. Help Center searches, reading behavior, AI conversations, tickets, feedback, and other operational signals can reveal questions that the current knowledge base does not answer…
Can internal Knowledge Base articles stay private?
Yes, internal, unpublished, or permission-restricted knowledge can remain available only to authorized staff or AI workflows. This information does not have to appear in the public Help Center. Keeping this content…
Can OpsIQ crawl a website to build knowledge?
Yes, an authorized website can be discovered using a controlled crawler. Pages can then be classified, selected, reviewed, and improved before they become trusted knowledge. It is important to note that a crawl should…
What survey and feedback tools are included in OpsIQ?
OpsIQ combines Survey Studio with various feedback sources, including: Website feedback Chat CSAT Post-chat email feedback Ticket CSAT Ticket reply feedback AI-answer feedback Help Center helpfulness External reviews…