19 results for "attachments"
Does closing a support ticket delete its attachments and history?
No, closing a support ticket does not delete its attachments and history. Closing a ticket changes its workflow state, but it does not remove the ticket record. The conversation and customer-visible attachments will…
AI Email Channel: Shared Inbox, CRM Replies & Delivery · OpsIQ
AI Email Channel: Shared Inbox, CRM Replies & Delivery — OpsIQ Transform your support email into an intelligent shared inbox with OpsIQ. This platform allows you to route support emails into native tickets, manage…
OpsIQ FAQ: Pricing, AI Chat, Tickets and Security · OpsIQ
OpsIQ FAQ: Pricing, AI Chat, Tickets and Security Overview: OpsIQ is an AI-powered operations platform designed for websites and online businesses, offering features like visitor tracking, customer chat, ticketing…
Can I access someone else's ticket attachment if I know its name?
No, you cannot access someone else's ticket attachment even if you know its name. Customer ticket access is ownership-scoped. Ticket attachments are verified against the ticket belonging to the signed-in customer, and…
OpsIQ Documentation & Developer Docs · OpsIQ
OpsIQ Documentation & Developer Docs Overview OpsIQ provides comprehensive documentation for users to effectively set up, operate, and extend its platform. This includes guidance on various functionalities such as AI…
AI Live Chat Widget That Knows Your Customer · OpsIQ
AI Live Chat Widget That Knows Your Customer — OpsIQ OpsIQ introduces an innovative AI live chat widget designed to enhance customer interactions by recognizing visitors, auto-detecting their language, and providing…
Portal Studio administrator and developer guide — OpsIQ
Overview OpsIQ Portal Studio allows you to build, preview, govern, publish, and extend an enterprise customer portal. This guide provides essential information for both administrators and developers to effectively…
Can I attach files to an OpsIQ support ticket?
Yes, you can attach files to an OpsIQ support ticket. The customer support flow accepts permitted document, image, spreadsheet, text, and ZIP attachments, with a maximum file size of 10 MB per file. Please note that…
Data Processing Addendum · OpsIQ
Data Processing Addendum — OpsIQ Overview This Data Processing Addendum (DPA) outlines the terms under which OpsIQ processes personal data on behalf of its customers. It details the roles, documented instructions…
Integrations, API & Connector Builder · OpsIQ
Integrations, API & Connector Builder — OpsIQ OpsIQ offers a robust platform for integrating various systems through governed packages, APIs, and signed webhooks. Users can also build, publish, and sell connectors via…
All Features: Chat, CRM, HR, Helpdesk, SEO & AI · OpsIQ
All Features: Chat, CRM, Helpdesk, SEO & AI — OpsIQ Explore every OpsIQ feature in one platform: live chat, AI-first CRM, helpdesk, promotions, SEO, analytics, and consent. Experience all features and try it free today…
AI Customer Operations Platform for Websites · OpsIQ
AI Customer Operations Platform for Websites — OpsIQ OpsIQ is an all-in-one AI customer operations platform designed to enhance website interactions through live chat, CRM, ticketing, customer portals, knowledge bases…
Can I submit a ZIP file to support?
Yes, ZIP archives are among the supported attachment types for support tickets, subject to a 10 MB per-file limit and file validation. Please do not include passwords, private keys, or credential exports in a ZIP file…
Why was my support attachment rejected?
The support upload flow enforces both size and safe-file restrictions. A file can be rejected for several reasons: The file exceeds 10 MB. The file uses a blocked extension. The file does not match an acceptable content…
What file types can I attach to a support ticket?
Supported ticket attachments include common image formats, PDF files, text/CSV files, common office documents, and ZIP archives. The upload service also validates file types and blocks executable or active web content…
How do I contact OpsIQ support from my account?
To contact OpsIQ support from your account, follow these steps: Open a Support Ticket Navigate to the support section of your account. Create a ticket in an available support department. Provide the following…
How much ticket attachment storage does OpsIQ include?
The published monthly ticket-attachment storage limits for OpsIQ are as follows: Starter: 256 MB Launch: 1,024 MB Growth: 10,240 MB Business: 51,200 MB Scale: 153,600 MB Enterprise: Unlimited Total workspace storage is…
Can incoming email create tickets in OpsIQ?
Yes, a support-purpose mailbox can convert inbound emails into new tickets or thread replies into the correct existing ticket. Message identifiers and idempotency controls help prevent duplicate processing. Attachments…
Can customers send images to OpsIQ AI Chat?
Yes, customers can send images to OpsIQ AI Chat where image understanding is enabled. OpsIQ offers opt-in current-message image analysis for up to three files in JPEG, PNG, GIF, or WebP formats, with a maximum file size…