37 results for "knowledge base"
AI Knowledge Base & Multilingual Help Center · OpsIQ
AI Knowledge Base & Multilingual Help Center — OpsIQ OpsIQ allows you to create governed knowledge and publish a branded Help Center in 40 languages. This enables you to ground AI answers, surface articles in your…
What is the difference between the Knowledge Base, Help Center, and Customer Portal?
Difference Between the Knowledge Base, Help Center, and Customer Portal The Knowledge Base is a governed library where articles and FAQs are created, imported, organized, reviewed, and controlled. The Help Center serves…
How do I search the OpsIQ Knowledge Base?
To search the OpsIQ Knowledge Base, use the search field to enter the product, feature, or problem you need assistance with. The search results will be based on the available customer knowledge content. If no relevant…
Can the Customer Portal use Knowledge Base content?
Yes, the Customer Portal can utilize content from the Knowledge Base. The Portal and Help Center surfaces can present approved knowledge, while Portal Studio manages the broader authenticated presentation. The portal…
How does the Help Center relate to the Knowledge Base?
The Knowledge Base stores and governs articles, while the Help Center serves as the branded, searchable public experience that publishes approved content. Internal, draft, or restricted knowledge can remain in the…
Can OpsIQ AI write or improve Knowledge Base articles?
Yes, AI can help organize, rewrite, improve, and create knowledge content. However, the Knowledge Base remains a governed publishing system. The safest workflow grounds changes in verified source material, reviews them…
What is the OpsIQ Knowledge Base?
The Knowledge Base is a governed library designed to store, organize, improve, and publish operational knowledge. It can facilitate operator assistance, generate AI responses, and provide content for the public Help…
How are the Knowledge Base, Help Center, and Customer Portal different?
The Knowledge Base manages and governs articles, while the Help Center publishes that knowledge for readers and search purposes. The Portal Studio controls the shared presentation for both the Help Center and the…
Can OpsIQ Writing use Knowledge Base articles?
Yes, OpsIQ Writing can utilize Knowledge Base articles. Knowledge-aware reply modes can ground writing in approved content. The site describes various approaches, including smart, balanced, strict, and links-only…
Does my OpsIQ account include a Knowledge Base?
Yes, your signed-in OpsIQ account includes a Knowledge Base. This Knowledge Base provides customer support content that is organized by categories, featured articles, and a search function. You can open an article to…
What are the OpsIQ plan limits for Knowledge Base FAQs?
The current published limits for Knowledge Base FAQs are as follows: Starter: 50 Launch: 200 Growth: 5,000 Business: 20,000 Scale: 60,000 Enterprise: Unlimited These limits are plan entitlements, so be sure to use the…
What are the OpsIQ plan limits for Knowledge Base pages?
The current published limits for Knowledge Base pages are as follows: Starter: 25 Launch: 100 Growth: 2,500 Business: 10,000 Scale: 30,000 Enterprise: Unlimited These limits are plan entitlements, so it is recommended…
Can knowledge base articles appear inside our customer portal?
Yes, OpsIQ can surface approved articles inside your customer portal. The Knowledge Base remains the source of truth for articles, search, languages, and translations. Related articles AI Help Desk & Ticketing System…
Can internal Knowledge Base articles stay private?
Yes, internal, unpublished, or permission-restricted knowledge can remain available only to authorized staff or AI workflows. This information does not have to appear in the public Help Center. Keeping this content…
Does OpsIQ let AI publish knowledge base articles automatically?
No, OpsIQ does not allow AI to publish knowledge base articles automatically. Article generation is preview-only until an operator approves publication. Only approved drafts become usable knowledge. Related articles AI…
Can I rate a Knowledge Base article?
Yes, you can rate a Knowledge Base article. Article feedback allows a signed-in customer to mark an article as helpful or not helpful. This feedback is used to improve future support content; however, it does not modify…
Can OpsIQ Knowledge Base content be multilingual?
Yes, OpsIQ's multi-locale operating layer supports multilingual customer experiences. Translations should preserve the approved source meaning, product names, URLs, terminology, pricing, and legal facts. Critical…
How many Knowledge Base pages and FAQs can each plan store?
Knowledge Base Page and FAQ Limits by Plan The limits for published Knowledge Base (KB) pages and FAQs vary by plan as follows: Knowledge Base Page Limits Starter: 25 pages Launch: 100 pages Growth: 2,500 pages…
Can OpsIQ import an existing help center or knowledge base?
Yes, OpsIQ can import an existing help center or knowledge base. It utilizes a staged migration workflow that includes the following steps: Migration Workflow Discover: This step identifies content and classifies…
Can OpsIQ crawl a website to build knowledge?
Yes, an authorized website can be discovered using a controlled crawler. Pages can then be classified, selected, reviewed, and improved before they become trusted knowledge. It is important to note that a crawl should…