23 results for "feedback"
What survey and feedback tools are included in OpsIQ?
OpsIQ combines Survey Studio with various feedback sources, including: Website feedback Chat CSAT Post-chat email feedback Ticket CSAT Ticket reply feedback AI-answer feedback Help Center helpfulness External reviews…
Survey Studio, CSAT & Voice of Customer — OpsIQ
Build multilingual surveys, collect Customer Satisfaction (CSAT) and Net Promoter Score (NPS), and unify ten customer feedback sources in one normalized, evidence-linked workflow. Feedback in Context Feedback measured…
Can survey feedback automatically change my AI configuration?
OpsIQ describes feedback-driven AI tuning as advice-oriented rather than silently rewriting important operating policies. Feedback can reveal weak answers, recurring themes, detractor patterns, and knowledge gaps, and…
Does OpsIQ use AI to analyze survey feedback?
Yes, OpsIQ uses artificial intelligence (AI) to analyze survey feedback. It can identify themes and sentiment, helping teams understand feedback from various Voice of Customer sources while preserving the underlying…
Does OpsIQ preserve the original feedback score?
Yes, OpsIQ preserves native measurements such as NPS, CSAT, CES, star ratings, thumbs, and helpfulness. It also normalizes these measurements to a common 0–100 analytical scale. This feature enables the creation of…
OpsIQ Documentation & Developer Docs — OpsIQ
OpsIQ Documentation & Developer Docs Overview OpsIQ provides comprehensive documentation for users to effectively set up, operate, and extend its platform. This includes guidance on various functionalities such as AI…
AI Website Analytics: Real-Time Visitor Insights — OpsIQ
OpsIQ offers a cutting-edge AI website analytics solution that provides real-time insights into visitor behavior, intent funnels, conversion goals, and auto-generated insights. With OpsIQ, you can monitor live visitors…
Portal Studio administrator and developer guide — OpsIQ
Overview OpsIQ Portal Studio allows you to build, preview, govern, publish, and extend an enterprise customer portal. This guide provides essential information for both administrators and developers to effectively…
Can I rate a Knowledge Base article?
Yes, you can rate a Knowledge Base article. Article feedback allows a signed-in customer to mark an article as helpful or not helpful. This feedback is used to improve future support content; however, it does not modify…
Terms of Service — OpsIQ
Effective Date: August 7, 2026 Version: 2026.08 Governing Law: Nigeria (Lagos) --- 1. Agreement & Acceptance By using OpsIQ, you accept these Terms. If you do not agree, do not use the Service. 2. Definitions Key terms…
Manage Multiple Websites From One Dashboard — OpsIQ
OpsIQ offers a powerful solution for managing multiple websites and platforms from a single dashboard. With the ability to connect various sites—5 on the Growth plan, 15 on Business, and unlimited on Enterprise—OpsIQ…
Does OpsIQ collect ticket CSAT?
Yes, OpsIQ does collect ticket Customer Satisfaction (CSAT) data. Ticket-resolution workflows can request CSAT feedback, which then becomes a valuable source for the Voice of Customer analysis. Support leaders can…
Can I identify detractors and follow up in OpsIQ?
Yes, you can identify detractors and follow up in OpsIQ. The Voice of Customer feature includes both detractor and follow-up views, allowing teams to transition from aggregate scores to individual service recovery or…
Can OpsIQ send CSAT after a support ticket is resolved?
Yes, OpsIQ supports post-resolution ticket Customer Satisfaction (CSAT) surveys, in-chat ratings, and post-chat email feedback. It is important to keep these channels distinct, as they have different response rates and…
No-Code Popup & Promotion Builder — OpsIQ
Overview: OpsIQ offers a powerful no-code solution for creating pop-ups, bars, and gamified funnels designed to enhance visitor engagement and drive conversions. With an AI copilot and seamless integration with popular…
AI Customer Operations Platform for Websites — OpsIQ
OpsIQ is an all-in-one AI customer operations platform designed to enhance website interactions through live chat, CRM, ticketing, customer portals, knowledge bases, surveys, integrations, SEO, and analytics. With its…
Pricing & Plans: Free to Start, No Hidden Fees — OpsIQ
OpsIQ offers transparent pricing for both cloud and self-hosted plans, allowing users to start for free without needing a credit card. Each plan includes essential features such as live chat, ticketing, AI, and…
AI Knowledge Base & Multilingual Help Center — OpsIQ
OpsIQ allows you to create governed knowledge and publish a branded Help Center in 40 languages. This enables you to ground AI answers, surface articles in your customer portal, and improve content for your customers…
Should I share passwords, API tokens, 2FA codes or verification secrets with support?
No. Do not share passwords, full API token secrets, authenticator secrets, recovery codes, payment card security codes, temporary export authorizations, or domain verification secrets in tickets, knowledge feedback, or…
Does my OpsIQ account include a Knowledge Base?
Yes, your signed-in OpsIQ account includes a Knowledge Base. This Knowledge Base provides customer support content that is organized by categories, featured articles, and a search function. You can open an article to…