107 results for "chat"
System Status & Live Uptime Monitor · OpsIQ
System Status & Live Uptime Monitor Check the real-time OpsIQ system status and uptime for every component. Track live incidents, resolution timelines, and post-incident reviews. Subscribe today. Status Overview All…
AI Writing Assistant for Support Replies, KB & Email · OpsIQ
AI Writing Assistant for Support Replies, KB & Email — OpsIQ OpsIQ introduces an innovative AI writing assistant designed to streamline the drafting of ticket replies, knowledge base (KB) articles, announcements, and…
Connect your WhatsApp Business number
Bring WhatsApp into the same inbox as your website chat. The AI can answer WhatsApp messages from your own content, and your team can take over at any time. Connect the number Open Integrations → Connectors and go to…
Add OpsIQ to a Shopify store
Add the chat widget to your Shopify theme, then connect your store so OpsIQ can see orders and customers. Add the chat widget In OpsIQ, copy your embed code (Onboarding → Get the embed code). In Shopify admin, open…
Add OpsIQ to a WordPress site
You can add the OpsIQ chat widget to any WordPress site by pasting your embed code into the site footer. You can also connect WordPress to OpsIQ so the AI can work with your posts, pages and users. Add the chat widget…
Can OpsIQ send CSAT after a support ticket is resolved?
Yes, OpsIQ supports post-resolution ticket Customer Satisfaction (CSAT) surveys, in-chat ratings, and post-chat email feedback. It is important to keep these channels distinct, as they have different response rates and…
What does the OpsIQ Starter Cloud plan include?
The current listed price for the OpsIQ Starter Cloud plan is Free. This plan includes the following features: 1 website 2 seats 1 email mailbox Managed AI pay-as-you-go or supported BYOK Live chat and Admin Chat Admin…
Cookie Policy · OpsIQ
Cookie Policy — OpsIQ Effective Date: August 7, 2026 Version: 2026.08 Reviewed by: OpsIQ Security Overview This Cookie Policy explains how OpsIQ uses cookies and similar technologies on our website and the OpsIQ widget…
Terms of Service · OpsIQ
Terms of Service — OpsIQ Effective Date: August 7, 2026 Version: 2026.08 Governing Law: Nigeria (Lagos) --- 1. Agreement & Acceptance By using OpsIQ, you accept these Terms. If you do not agree, do not use the Service…
Contact Sales, Support & Demos · OpsIQ
Contact Sales, Support & Demos — OpsIQ Contact OpsIQ for sales, demos, onboarding, technical support, and integrations. Messages are triaged upon arrival and directed to the appropriate team within one business day…
AI Email Channel: Shared Inbox, CRM Replies & Delivery · OpsIQ
AI Email Channel: Shared Inbox, CRM Replies & Delivery — OpsIQ Transform your support email into an intelligent shared inbox with OpsIQ. This platform allows you to route support emails into native tickets, manage…
Signed Webhooks & API Actions for Automation · OpsIQ
Signed Webhooks & API Actions for Automation — OpsIQ OpsIQ offers a robust solution for automating workflows through signed webhooks and API actions. With features like HMAC-signed webhooks, verified inbound events, and…
AI Knowledge Base & Multilingual Help Center · OpsIQ
AI Knowledge Base & Multilingual Help Center — OpsIQ OpsIQ allows you to create governed knowledge and publish a branded Help Center in 40 languages. This enables you to ground AI answers, surface articles in your…
AI Help Desk & Ticketing System With SLA · OpsIQ
AI Help Desk & Ticketing System With SLA — OpsIQ The AI ticketing system includes features such as Routing Rules, Service Studio, business-hours SLA, multilingual replies, image and PDF intelligence, scoped customer…
Survey Studio, CSAT & Voice of Customer · OpsIQ
Survey Studio, CSAT & Voice of Customer — OpsIQ Build multilingual surveys, collect Customer Satisfaction (CSAT) and Net Promoter Score (NPS), and unify ten customer feedback sources in one normalized, evidence-linked…
SEO Platform with an AI Analyst That Drafts Fixes · OpsIQ
SEO Platform with an AI Analyst That Drafts Fixes — OpsIQ OpsIQ is an all-in-one SEO platform designed to enhance your website's performance through advanced analytics and automated solutions. It features a…
Give the AI your instructions
Tell the AI how to talk to your customers: your tone, what it may promise and what it should hand to a person. Open Settings → AI Instructions. Choose Customer Chat AI. This is how the AI talks to customers in your chat…
Connect Facebook Messenger and Instagram
Customers who message your Facebook Page or Instagram professional account appear in your OpsIQ inbox, and the same AI that runs your website chat can answer them. Connect your Page Make sure your Instagram professional…
What survey and feedback tools are included in OpsIQ?
OpsIQ combines Survey Studio with various feedback sources, including: Website feedback Chat CSAT Post-chat email feedback Ticket CSAT Ticket reply feedback AI-answer feedback Help Center helpfulness External reviews…
Is OpsIQ one product or a collection of separate tools?
OpsIQ is one connected platform with multiple product surfaces rather than a bundle of unrelated applications. The features include chat, CRM, tickets, knowledge, analytics, promotions, SEO, email, surveys, consent…